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Apple 9L0-064 Exam Syllabus Topics:

Apple OS X v10.8 Troubleshooting Sample Questions:

1. A customer uses her MacBook Air late at night and occasionally has to restart. Despite having muted the speaker volume, the MacBook Air always plays the startup chime loudly. What step should you try first to resolve this issue?

A) ResettheSMC.
B) Repair disk permissions.
C) Reinstall OS X Mountain Lion.
D) Reset the PRAM/NVRAM.

2.
Please examine the image above. A customer with a MacBook Air (13-inch, Mid 2011) sees this image on his screen. What would cause his Mac to display this image at startup?

A) EFI has detected a hardware issue.
B) Apple Service Diagnostics is loading.
C) Internet Recovery has started downloading the OS X Recovery system image.
D) The Mac is starting up from an external USB or Thunderbolt storage device.

3. Burl is developing an application named DeaderEnd on a shared Mac at work. He wants to keep the application private until he has finished it. Which choice below will keep the application private?

A) /System/Library/Applications/DeaderEnd.app
B) /Applications/DeaderEnd.app
C) /Users/Shared/DeaderEnd.app
D) /Users/Burl/Desktop/DeaderEnd.app

4. A MacBook Pro with OS X Mountain Lion installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?

A) Startup from 05 X Recovery and choose the Get Help Online option.
B) She must first install OS X Mountain Lion on an external disk, then use Safari to search Apple Support articles.
C) Startup from a OS X Mountain Lion Install DVD and choose the Get Help Online option.
D) In order to use Safari, the customer will have to restore the hard disk from a Time Machine backup.

5. If a customer's system has the minimum RAM necessary to use OS X Lion (2 GB), he will have enough RAM to install OS X Mountain Lion. True or False

A) False
B) True

Solutions: