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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. A technician has installed Screen Capture on an employee Workstation and reads to verify if Screen Capture is running. The technician checks Task Manager Which two processes must be running to ensure that communication with the recorder is enabled for capturing the screen? (Choose two)

A) WCapW32.exe
B) ScreenCapture.exe
C) Wcapwlistener.exe
D) ScreenRecorder.exe

2. When using the capture status tool for troubleshooting, what kind of information is collected?

A) Summary of thresholds for CPU usage, memory, recordings, and lag time
B) Summary of all recorded lines
C) Information on adapters, data sources, recording rules, recorders, and real time monitors.
D) Details for audio and screen capture, channels, extensions, and workstations

3. During the migration process, which migration tool will set the start/stop mode for the services on the target and source systems as required?c

A) Migration DB Scripts.
B) Migration Mode tool
C) Data Migration Discovery Tool
D) WFO data Migration Tool form V15.1

4. When analysing an Avaya Workforce Engagement recording integrations with Avaya Contact Recorder Advanced (ACRA) What are the three main components? (Choose three)

A) Archive
B) Customer Environment.
C) RIS (Recorder Integration Service).
D) Storage
E) Recorder

5. The technician is configuring the voice recording solution
What is the first step to properly setting up the voice recording in an Avaya Contact Recorder Advanced (ACRA) environment

A) Create a Member Group
B) Create a phone Data Source
C) Create Phones and Extensions
D) Set up recording Environtment

Solutions: