Exam Name: ITIL Foundation (Version 5)
Certification Provider: ITIL
Corresponding Certification: ITIL Foundation Level
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Instant Download ITIL : ITIL-5-Foundation Questions & Answers as PDF & Test Engine
Updated: Sep 20, 2026
No. of Questions: 80 Questions & Answers with Testing Engine
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Good materials and good methods let you do more with less. In 2026, PassTestking applies that principle to the ITIL-5-Foundation exam: 80 practice questions mapped to the official outline, three versions to match any routine, and delivery by email within one minute of purchase.
ITIL ITIL-5-Foundation Exam Overview:
| Certification Vendor: | PeopleCert (formerly AXELOS) |
|---|---|
| Exam Name: | ITIL 4 Foundation Examination |
| Exam Number: | ITIL4 Foundation |
| Available Languages: | German, Korean, Chinese (Simplified), Portuguese (Brazil), English, Japanese, Spanish, French |
| Certificate Validity Period: | No fixed expiry (subject to PeopleCert certification policy updates) |
| Exam Format: | Multiple-choice, Closed book, Scenario-based questions (basic level) |
| Real Exam Qty: | 40 multiple-choice questions |
| Exam Price: | Varies by region and provider (typically ~£200–£400 GBP equivalent) |
| Related Certifications: | ITIL 4 Strategic Leader ITIL 4 Managing Professional ITIL 4 Practice Manager |
| Exam Duration: | 60 minutes |
| Passing Score: | 65% (26 out of 40 questions) |
| Recommended Training: | PeopleCert ITIL 4 Foundation Training |
| Exam Registration: | PeopleCert Official ITIL Certification Page |
| Sample Questions: | ITIL ITIL-5-Foundation Sample Questions |
| Exam Way: | Online proctored exam or authorized test center (PeopleCert) |
| Pre Condition: | No formal prerequisites required. Recommended basic understanding of IT service management concepts. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-4-foundation |
ITIL ITIL-5-Foundation Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: The Four Dimensions of Service Management | - Value Streams and Processes - Partners and Suppliers - Organizations and People - Information and Technology |
| Topic 2: ITIL Practices Overview (Foundational Level) | - Incident Management - Change Enablement - Service Desk - Continual Improvement - Service Level Management |
| Topic 3: Guiding Principles | - Optimize and Automate - Progress Iteratively with Feedback - Think and Work Holistically - Keep It Simple and Practical - Start Where You Are - Focus on Value - Collaborate and Promote Visibility |
| Topic 4: Key Concepts of Service Management | - Value and Value Co-Creation - Service Relationships |
| Topic 5: The ITIL Service Value System (SVS) | - Overview of the SVS - Opportunity, Demand, and Value |
| Topic 6: ITIL Service Value Chain | - Deliver & Support - Engage - Design & Transition - Obtain/Build - Improve - Plan |
The ITIL-5-Foundation Exam, Explained: Common Questions
Three full versions of the 80 practice questions for the ITIL Foundation (Version 5) exam, all in one moderately priced package: a printable, expert-prepared PDF with instant download; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. You also receive a free demo, 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
The passing score for the ITIL Foundation (Version 5) exam is 65% (26 out of 40 questions), and registration runs Varies by region and provider (typically ~£200–£400 GBP equivalent). Retakes mean paying again, so it pays to check your readiness first — the PassTestking engines show your level honestly before you book.
ITIL recommends these training resources for the ITIL Foundation (Version 5) exam:
Combine the official training with the 80 practice questions from PassTestking — the questions reveal how well the training actually settled.
The ITIL Foundation (Version 5) exam gives you 60 minutes to answer 40 multiple-choice questions. Time management is part of the test — rehearse with the timed mode in the PassTestking Desktop Test Engine until pacing becomes automatic.
Yes, under written conditions. Take the ITIL Foundation (Version 5) exam within 60 days of purchase, and if you do not pass, PassTestking refunds you in full. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value while keeping your original update service. Orders are delivered by email within 1 minute — if nothing arrives within 2 hours, contact support.
The ITIL-5-Foundation exam is an official ITIL certification exam covering the ITIL Foundation (Version 5) syllabus detailed above. It counts toward these credentials: ITIL 4 Managing Professional, ITIL 4 Strategic Leader, ITIL 4 Practice Manager. As the certification grows more important in its field, the exam stays demanding — which is exactly why structured practice matters. PassTestking prepares you with 80 practice questions in PDF, Desktop Test Engine, and Online Test Engine formats.
Online proctored exam or authorized test center (PeopleCert) Sign up for the ITIL Foundation (Version 5) exam through these official channels:
Booked? Your PassTestking practice questions arrive by email within 1 minute, so the countdown to exam day can start immediately.
No formal prerequisites required. Recommended basic understanding of IT service management concepts. Since policies evolve, confirm the current requirements on the official ITIL exam page before scheduling.
The official ITIL Foundation (Version 5) outline defines 6 content domains. The three heaviest are Key Concepts of Service Management, ITIL Practices Overview (Foundational Level), and The ITIL Service Value System (SVS). The full list is in the topics section above, and the 80 practice questions at PassTestking cover each domain.
ITIL Foundation (Version 5) Sample Questions:
Performing routine tasks such as backups, monitoring, and capturing and processing events is part of which of the following activities?
- A. Deliver
- B. Support
- C. Transition
- D. Operate
Correct Answer: D 🗳️
Explanation: Only visible for PassTestking members. You can sign-up / login (it's free).
Which type of risk is imposed on consumers by a service?
- A. The service provider ceasing to operate
- B. Lack of staff availability in the consumer organization
- C. Requirement for consumer staff training to use the service effectively
- D. Failure of hardware owned and managed by the consumer
Correct Answer: A 🗳️
Explanation: Only visible for PassTestking members. You can sign-up / login (it's free).
Which BEST describes the principle of "keep it simple and practical" ?
- A. Every product should include as many features as possible to handle all exceptions
- B. All exceptions must be addressed with unique and detailed processes
- C. Solutions should be designed to handle exceptions through rules
- D. Add as many steps as possible to ensure every exception is fully controlled
Correct Answer: C 🗳️
Explanation: Only visible for PassTestking members. You can sign-up / login (it's free).
What is an error ?
- A. An event causing critical loss
- B. A reduction in the quality of a service
- C. An unplanned interruption to a service
- D. A flaw or vulnerability in a service
Correct Answer: D 🗳️
Explanation: Only visible for PassTestking members. You can sign-up / login (it's free).
In the "partners and suppliers" dimension, what does it mean when organizations form flexible partnerships ?
- A. They operate strictly through formal contracts with no shared responsibilities
- B. They avoid cooperation to maintain complete independence
- C. They rely only on suppliers for technical resources without collaboration
- D. They share common goals and risks while collaborating to achieve desired outcomes
Correct Answer: D 🗳️
Explanation: Only visible for PassTestking members. You can sign-up / login (it's free).
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