ITILFNDv5 by Peoplecert Actual Free Exam Q&As

Question 1

Which dimension of digital product and service management ensures whoever is working in an organization has sufficient skills to support anticipated needs?

A. Organizations and people B. Value streams and processes C. Partners and suppliers D. Information and technology

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Correct Answer: A Vote an answer

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Question 2

Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed

A. organizations B. services C. outcomes D. relationships

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Correct Answer: B Vote an answer

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Question 3

Which guiding principle emphasizes understanding how all parts of an organization function together as an integrated system?

A. Focus on value B. Keep it simple and practical C. Progress iteratively with feedback D. Think and work holistically

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Correct Answer: D Vote an answer

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Question 4

A telecom provider designs an enterprise package that combines internet, VoIP, network security and technical support. Which concept does this illustrate?

A. Access to resources B. Service action C. Transfer of goods D. Service offering

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Correct Answer: D Vote an answer

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Question 5

Which of the following is a part of purpose of'deliver' activity?

A. Obtaining supplier resources B. Managing user onboarding C. Monitoring support systems D. Designing product prototypes

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Correct Answer: B Vote an answer

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Question 6

Which is an activity of the 'incident management' practice?

A. Automating service requests to the greatest degree possible B. Performing service reviews with customers C. Assessing and prioritizing improvement opportunities D. Providing good-quality updates when expected

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Correct Answer: D Vote an answer

Question 7

How does ITIL describe the way the Guiding Principles should be applied together?

A. They should be used collectively and balanced based on the situation B. They should be applied independent of each other C. They should be applied one at a time in a fixed sequence D. They replace the need for governance and management practices

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Correct Answer: A Vote an answer

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Question 8

Which is an approach to software development in which software can be released to production at any time after a decision is made by the team?

A. Continuous Delivery B. DevOps C. Continuous Integration D. Continuous Deployment

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Correct Answer: A Vote an answer

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Question 9

What is a digital service?

A. The transfer of goods from provider to consumer B. A catalogue of services for consumers C. A combination of technology resources designed for consumers D. A service that fully or largely relies on digital products.

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Correct Answer: D Vote an answer

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Peoplecert ITIL Foundation (Version 5) - ITILFNDv5 Exam Practice Test