ISO20KF by EXIN Actual Free Exam Q&As

Question 1

Who has a responsibility in continual improvement?

A. Quality experts only B. all employees C. Management only D. the customer

Discussion 0

Correct Answer: B Vote an answer

Question 2

An objective of Capacity Management is to ensure that the service provider has, at all times, sufficient Capacity to meet the current and future agreed demands of the Customer's business needs. What document is produced to support this objective?

A. Business Resource Plan B. Availability Plan C. Service Management Plan D. Capacity Plan

Discussion 0

Correct Answer: D Vote an answer

Question 3

What are the key contents of an IT Service Management system?

A. A software system for the ticket system B. A software system to monitor the key performance indicators (KPIs) C. Systematic processes for ticket recording and follow-up only D. A documented organizational and operational structure

Discussion 0

Correct Answer: D Vote an answer

Question 4

What does the standard explicitly recommend to be implemented with Configuration Management?

A. Release B. Change and Security C. Change and Release D. Change

Discussion 0

Correct Answer: C Vote an answer

Question 5

What are the key contents of an IT Service Management System?

A. a software system for the ticket system B. systematic processes for ticket recording and follow-up only C. a software system to monitor the key performance indicators (KPIs) D. definition of corporate measures to achieve the required level of quality

Discussion 0

Correct Answer: D Vote an answer

Question 6

What is the purpose of CobiT TM ?

A. To provide a high level process model that organizes a broad range of IT activities B. To provide a set of detailed practices on how to implement processes and is therefore well suited as a process implementation tool C. To provide a certified measurement framework that legally provides proof of meeting the Sarbanes-Oxley (SOX) requirements D. To provide a uniform structure to understand, implement and evaluate IT capabilities, performance and risks

Discussion 0

Correct Answer: D Vote an answer

Question 7

Personnel should be competent on the basis of appropriate education and experience. Which of the following is a best practice relating to competence?

A. Appropriate records of education, training, skills and experience need to be maintained. B. Personnel should all have a relevant Security training according to ISO/IEC 27002. C. At least two employees should be suitably trained for each role. D. Employees should have at least a relevantbachelors degree.

Discussion 0

Correct Answer: A Vote an answer

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Question 8

Top management has to provide evidence of its commitment to developing, implementing and improving its Service Management capability within the context of the organization's business and Customers' requirements. What is the best way that management can make this visible?

A. through leadership and actions B. by taking disciplinary action against underperforming employees C. by outsourcing Change Management D. by taking part in the planning of new IT services

Discussion 0

Correct Answer: A Vote an answer

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EXIN ISO / IEC 20000 Foundation - ISO20KF Exam Practice Test