HP Servicing HP Desktops , Workstations , and Notebooks - HP2-H08 Exam Practice Test
When you finished replacing a processor and rebooted, you received an error message stating CPU microcode is not found. What is the first action you should take to find the cause?
Correct Answer: C
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A customer purchases an HP notebook that is sold only in their region, but does not buy an HP Worldwide Care Pack. A problem with the notebook occurs while traveling in a foreign country. What should the customer do to repair the notebook under warranty coverage?
Correct Answer: B
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A user's notebook battery drains and never charges while docked. When an AC adapter is directly connected to the notebook, the battery charges normally. What should you do first to troubleshoot this issue?
Correct Answer: D
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A customer is logged in to the network but cannot print to the network printer. How do you determine if the issue is related to the PC or the network printer?
Correct Answer: B
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A technician visiting a customer site discovers that a user has spilled coffee on an HP notebook. The notebook fails to boot and requires several new parts. The user has a standard warranty. How does this condition affect the warranty?
Correct Answer: B
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Which HP tool replaces the HP Insight Diagnostics Utility?
Correct Answer: A
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Which function does the Wireless LAN 802.11 n standard provide?
Correct Answer: B
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Which statement best describes the Trusted Platform Module (TPM)?
Correct Answer: B
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What is the first step you should take when a customer complains that the optical disk drive is not reading specific media?
Correct Answer: C
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You are trying to determine the original default specification of an HP workstation. Where would you find this information?
Correct Answer: B
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