Genesys Cloud CX AI-GPE and GPR Certification - GCX-AI-GPE Exam Practice Test
Which features differentiate GPR from legacy queue-based routing?
(Choose two)
Response:
(Choose two)
Response:
Correct Answer: B,C
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Genesys Cloud automatically generates monthly reports for queues using GPR.
(True/False)
Response:
(True/False)
Response:
Correct Answer: A
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An outcome must be manually assigned to every visitor to be tracked in GPE.
(True/False)
Response:
(True/False)
Response:
Correct Answer: A
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Which two data types are evaluated by the AI model to predict routing outcomes?
(Choose two)
Response:
(Choose two)
Response:
Correct Answer: B,D
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What type of data does Genesys Predictive Routing primarily evaluate to make routing decisions?
Response:
Response:
Correct Answer: B
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What type of metrics can be viewed in an Action Map Report?
Response:
Response:
Correct Answer: D
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Which two characteristics are core to how GPE operates?
(Choose two)
Response:
(Choose two)
Response:
Correct Answer: B,D
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Predictive Routing continuously improves over time as more interaction data becomes available.
(True/False)
Response:
(True/False)
Response:
Correct Answer: B
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What are two ways to limit when an action map triggers?
(Choose two)
Response:
(Choose two)
Response:
Correct Answer: C,D
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Which of the following is an example of a supported customer journey channel in Predictive Engagement?
Response:
Response:
Correct Answer: C
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