Genesys Cloud Certified Professional - Contact Center Administration - GCP-GC-ADM Exam Practice Test

By Default, Line recording is disabled.

Currently, you manage all agents' schedules by using a spreadsheet. This shows when each agent is working when they are on breaks, and when they have meetings or other events that take them away from the queue.
You would like to be able to schedule agents in an easier and more automated way. What Genesys Cloud Contact Center feature can you use to replace and automate the spreadsheet schedule?

Which ACD routing method routes interaction to the next available agent?

Put the steps below in the correct order to successfully complete the Calibration process:
1. Evaluate the interactions
2. Discuss the calibration results
3. Record interactions based on Policies
4. Take action on calibration results
5. Select and assign interactions for calibration

Recording Policies can be configured for what type(s) of contact(s)?

Which of the following can be configured on inbound interactions to be used by ACD processing? (Choose two.)

Several people have complained that they try to join a group chat and they can't find the group in a search. What is the most likely reason?