EX0-101 by EXIN Actual Free Exam Q&As

Question 1

Which of the following availability management activities is/are considered to be proactive as opposed to reactive?
1.Monitoring system availability
2.Designing availability into a proposed solution

A. 2 only B. None of the above C. 1 only D. Both of the above

Discussion 0

Correct Answer: A Vote an answer

Question 2

Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?
1.Providing an understanding of what strategy is
2.Ensuring a working relationship between the customer and service provider
3.Defining how value is created

A. 2 only B. 1 only C. 3 only D. All of the above

Discussion 0

Correct Answer: D Vote an answer

Question 3

Which of the following service desk organizational structures are described in service operation?
1.Local service desk
2.Virtual service desk
3.IT help desk
4.Follow the sun

A. 1, 2 and 3 only B. 1, 2 and 4 only C. 1, 3 and 4 only D. 2, 3 and 4 only

Discussion 0

Correct Answer: B Vote an answer

Question 4

Which one of the following is an objective of release and deployment management?

A. To standardize methods and procedures used for efficient and prompt handling of all changes B. To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS) C. To define and agree release and deployment plans with customers and stakeholders D. To ensure that the overall business risk of change is optimized

Discussion 0

Correct Answer: C Vote an answer

Question 5

The multi-level SLA' is a three-layer structure. Which one of the following layers is NOT part of this type of SLA?

A. Corporate level B. Configuration level C. Service level D. Customer level

Discussion 0

Correct Answer: B Vote an answer

Question 6

Which process is responsible for discussing reports with customers showing whether services have met their targets?

A. Change management B. Service level management C. Availability management D. Continual service improvement

Discussion 0

Correct Answer: B Vote an answer

Question 7

Which processes are responsible for the regular review of underpinning contracts?

A. Supplier management and availability management B. Availability management and service level management C. Supplier management and service level management D. Supplier management and change management

Discussion 0

Correct Answer: C Vote an answer

Question 8

Which one of the following is the BEST description of a service request?

A. Anything that the customer wants and is prepared to pay for B. Any request for change (RFC) that is low-risk and which can be approved by the change manager without a change advisory board (CAB) meeting C. Any request or demand that is entered by a user via a self-help web-based interface D. A request from a user for information, advice or for a standard change

Discussion 0

Correct Answer: D Vote an answer

EXIN ITIL Foundation V 3.0 & ITIL Foundation - EX0-101 Exam Practice Test