C_C4H56_2411 by SAP Actual Free Exam Q&As

Question 1

Service agents working on a specific case type in SAP Service Cloud Version 2 need to access and perform defined actions in an external solution. What steps must an administrator perform to make this possible? Note: There are 3 correct answers to this question.

A. Include a dedicated step pointing to the mashup in one of the phases of the case type. B. Use the web page URL of the external solution for extracting input parameters in the mashup. C. Create a mashup to embed the web page of the external solution. D. Develop a custom business object. E. Define a custom screen for the mashup.

Discussion 0

Correct Answer: A,B,C Vote an answer

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Question 2

Which of the following objects can be replicated between SAP Service Cloud Version 2 and SAP S/4HANA? Note: There are 2 correct answers to this question.

A. Service contracts B. Contacts C. Registered products D. Maintenance plans

Discussion 0

Correct Answer: B,C Vote an answer

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Question 3

Which tool can you use to automatically replicate data from S/4HANA to SAP Service Cloud Version 2?

A. Data Workbench B. SAP WorkZone C. SAP BTP D. SAP Build

Discussion 0

Correct Answer: C Vote an answer

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Question 4

What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.

A. To control validity of the service catalog B. Business role assignment C. A filter option for the case summary D. Case responsibility determination E. Service level determination

Discussion 0

Correct Answer: A,C,D Vote an answer

Question 5

Which element can you use in autoflows?

A. Appointment B. Service Contract C. Service Level D. Mashup

Discussion 0

Correct Answer: C Vote an answer

Question 6

Which of the following steps are required to set up SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Create an organizational structure B. Create business roles C. Log in with an initial user D. Assign employees to organizational units

Discussion 0

Correct Answer: A,B Vote an answer

Question 7

Which of the following are the correct types of usage of an installed base? Note: There are 2 correct answers to this question.

A. Tracking installed assets B. Assigning warranties C. Tracking measuring points D. Assigning to a case

Discussion 0

Correct Answer: A,D Vote an answer

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Question 8

Which of the following options are correct to display warning messages for escalated cases? Note: Scroll down to view all possible answer options.

A.

B.

C.

D.

Discussion 0

Correct Answer: C Vote an answer

Question 9

Which of the following are required to grant access to business users? Note: There are 2 correct answers to this question.

A. Access restriction B. Assignment to an organizational unit C. User ID D. Employee

Discussion 0

Correct Answer: C,D Vote an answer

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 - C_C4H56_2411 Exam Practice Test