C_C4H510_04 by SAP Actual Free Exam Q&As

Question 1

Which components delivered by SAP Service Cloud provide CTI integration? Note: There are 2 correct answers to this question.

A. CTI Client Adapter B. Live Activity pane C. CTI Desktop pane D. CTI Client pane

Discussion 0

Correct Answer: A,B Vote an answer

Question 2

What must you consider when you want to upload master data to SAP Service Cloud using templates? Note:
There are 2 correct answers to this question.

A. There is a template available for each object that allows tool-supported migration. B. Field definitions are not relevant. C. The template structure is predefined and cannot be changed. D. Data can be loaded only once.

Discussion 0

Correct Answer: A,C Vote an answer

Question 3

Which of these objects are NOT associated with SAP Jam groups?

A. Tickets B. Sales orders C. Products D. Opportunities

Discussion 0

Correct Answer: B Vote an answer

Question 4

Which of the following actions are necessary to successfully use installed bases in service tickets? Note: There are 2 correct answers to this question.

A. A customer needs to be assigned. B. Address mismatches must be corrected first. C. At least one service object needs to be assigned. D. A service contract is active.

Discussion 0

Correct Answer: A,C Vote an answer

Question 5

What are the different types of mashups available in SAP Service Cloud? Note: There are 2 correct answers to this question.

A. ASAP mashups B. URL mashups C. HTML mashups D. Internal mashups

Discussion 0

Correct Answer: B,C Vote an answer

Question 6

Which of these template formats is supported by the Data Workbench?

A. csv B. XML C. HTML D. Raw data

Discussion 0

Correct Answer: A Vote an answer

Question 7

Which mandatory characteristics do you need to provide when you create a cloud data source? Note: There are
3 correct answers to this question.

A. Name B. Usage C. Web service URL D. Description E. Data source ID

Discussion 0

Correct Answer: A,B,E Vote an answer

Question 8

Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.

A. Web service message monitoring B. Inner join data sources C. Interactive dashboards D. Custom reports E. Standard reports

Discussion 0

Correct Answer: A,D,E Vote an answer

Question 9

Which of the following are reporting features in SAP Service Cloud? Note: There are 2 correct answers to this question.

A. You can access data base and check raw data in tables. B. You can add custom fields in data sources and reports. C. You can save report views and make them available to users. D. You can use a console to write SQL statements.

Discussion 0

Correct Answer: B,C Vote an answer

Question 10

Question 35: What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct answers to this question.

A. Periodic scheduling B. On specific report creation C. On every save of the report D. Ad-hoc broadcasting

Discussion 0

Correct Answer: A,D Vote an answer

SAP Certified Application Associate - SAP Service Cloud 2011 - C_C4H510_04 Exam Practice Test