C_BOSUP_90 by SAP Actual Free Exam Q&As

Question 1

In which of the following situations would it be advisable to email the client rather than use the phone?

A. If you need to communicate a precise list of sequential actions to be followed by the client. B. If you do not fully understand the client issue. C. If the case has not been updated for several days and you have no concrete next steps. D. If the client has multiple open issues.

Discussion 0

Correct Answer: A Vote an answer

Question 2

What is the Service Level Agreement (SLA) for Initial Response Time for high priority issues?

A. 1 hour B. 8 hours C. 4 hours D. 2 hours

Discussion 0

Correct Answer: C Vote an answer

Question 3

What types of remote connections to customer's systems are available? (Choose two)

A. Netviewer B. R/3 Support C. Webex D. NetMeeting

Discussion 0

Correct Answer: A,B Vote an answer

Question 4

What type of reports can be produced with SAP EarlyWatch Alert?

A. Reports with or without graphics B. Reports with animations C. Reports exclusively without graphics D. Reports exclusively with graphics

Discussion 0

Correct Answer: A Vote an answer

Question 5

What is the definition of Initial Reaction Time (IRT)?

A. The overall time taken to process the message. B. The time elapsed between the following two statuses assigned to the messagE.- Sent to SAP Confirmed. C. The contractually agreed time for the first qualified response to customer. D. The amount of time that a customer message has been within the responsibility of SAP.

Discussion 0

Correct Answer: C Vote an answer

Question 6

What should the partner do when receiving a new message from an end user?

A. Call SAP Support for suggestions. B. Undertake the support Level 1 and 2 tasks corresponding to primary support services. C. Forward it to SAP and advise the end-user of the current situation. D. Recommend to the end user to install the latest patch.

Discussion 0

Correct Answer: B Vote an answer

Question 7

What is the Software Developer Network (SDN)?

A. The Software Developer Network (SDN) is a portal containing robust and complete collection of content and collaboration dedicated to SAP technology. B. The Software Developer Network (SDN) is a tool that is available only to the SAP developer team to brainstorm solutions for code level issues. C. The Software Developer Network (SDN) is a portal containing information about code strategy for third party products. D. The Software Developer Network (SDN) is a portal containing robust and complete information about the underlying code of the SAP Product suite.

Discussion 0

Correct Answer: A Vote an answer

Question 8

What can the processor use in the Service Desk for message processing? (Choose two)

A. CRM_DNO_MONITOR transaction within SAP GUI B. Business Process Monitoring Work Center C. Transaction INCMAN D. Incident Management Work Center

Discussion 0

Correct Answer: A,D Vote an answer

SAP Certified Support Associate - Incident Management with SAP BusinessObjects - C_BOSUP_90 Exam Practice Test