CRT-271 by Salesforce Actual Free Exam Q&As

Question 1

Universal containers (UC) wants to make sure its brand is applied to theChatter notification emails sent to users from the Community. Which three aspects can UC customise on these types of emails? Choose 3 answers Select one or more of the following:

A. Fonts B. Sender's email address C. Email format D. Logo E. Footer text

Discussion 0

Correct Answer: B,D,E Vote an answer

Question 2

Youwere really excited to read about the community template features in the latest Salesforce Release Notes, but you have noticed that after the release you still don't have the features available in your Community, what steps should you take to resolve this?

A. Deactivate and Reactive your Community B. Update your Template to the latest Version in Community Manager C. Update your Template to the Latest Version in Community Settings D. Log a case with Salesforce Support E. Update your Template to the latest version in Community Builder

Discussion 0

Correct Answer: E Vote an answer

Question 3

Universal Containers needs to provide Community access to aselect set of customers. Customers will NOT be asked to register.
In which two ways can a Salesforce Admin accomplish this task? Choose 2 answers.

A. Use external ETL tools to extract customers and load into Salesforce. B. Use the Data loader to extract the customers and upload the customers to be set up as Community users. C. Use the Community import wizard to create users. D. Use the Salesforce Community User API to create Community users.

Discussion 0

Correct Answer: A,B Vote an answer

Question 4

A Salesforce Admin needs to add Reputation to the home page in the Customer Service Napili Community.
Reputation points and levels have been created. What should the Salesforce Admin do inCommunity Builder to accomplish this task? Choose one answer

A. Enable Chatter for the Customer Service Napili Community B. Createa custom Lightning component and add it to the home page C. Add a generic component and name it Leaderboard D. Drag and drop the Reputation Leaderboard component onto the home page

Discussion 0

Correct Answer: D Vote an answer

Question 5

Regional Containers want to ensure any Community members without Community contributions are moderated by the Community Manager, how would this requirement be implemented?

A. Download the Advanced Community Moderation lightning component and configure it in the Community Builder B. Define Community Member Criteria C. Leverage the Community Cloud Moderation API with APEX D. Use a Community Moderation Rule

Discussion 0

Correct Answer: B Vote an answer

Question 6

A Salesforce Admin enables "Allow members to Flag" inCommunity Workspaces.Which two content types can members flag as inappropriate? (Choose two.)

A. Topics B. Posts and Comments C. Files D. Articles

Discussion 0

Correct Answer: B,C Vote an answer

Question 7

You have spent the last two weeks getting your community ready for the prime time and have recently deployed your configuration to production and now wish to make it publicly available.What steps do you take to do this?

A. Go into the Community Manager >> Administration and Activate the community B. Go into the Community Builder >> Settings and Activate the community C. Go into the Community Manager >> Administration >> Settings and Activate the Community D. The community will automatically activate when you add users to it E. Deploying to production automatically enables the community

Discussion 0

Correct Answer: C Vote an answer

Question 8

Universal Containers is planning to launch a Community thatneeds to be accessible from Internet Explorer 9 and the Salesforce Mobile app. Which three Salesforce additions and user license combinations could a Community Cloud consultant use to meet this requirement? Choose 3 answers Select one or more of the following:

A. Unlimited Edition and Customer Community B. Professional Edition and Customer Community Plus C. Salesforce Essentials and Customer Community D. Enterprise Edition and Customer Community E. Enterprise Edition and Customer Community Plus

Discussion 0

Correct Answer: A,D,E Vote an answer

Question 9

Universal Containers recently rolled out a Community to its partners.
The internal sales team has the following requirements:
* Ability to supportthe addition of 50 new partners every month.
* Ability to pass leads to the partners.
* Continue to have access to the leads after transfer to a partner.
* Access to the Opportunity when the partner converts the lead.
* Leads should be visible to only the partnerwho is working on the lead.
Which sharing option should the Salesforce Administrator choose to meet the requirement for internal users?

A. Create Lead and OpportunitySharing Rules that share those records to a public group of partner users. B. Set OWD (Organization-Wide Default) to Private, create a sharing rule for Leads and Opportunities, and implement the Lead Inbox component. C. Allow partner users to manually share the Leads and Opportunities with internal users. D. Use Sharing Sets to share Leads and Opportunities so internal users can automatically access those records.

Discussion 0

Correct Answer: B Vote an answer

Question 10

Which threeLightning Components are available in Builder when customizing a home page? Choose 3 answers

A. Headline B. Search Results C. Related Topics List D. Feed Publisher E. Home Page Tabs

Discussion 0

Correct Answer: B,C,D Vote an answer

Question 11

Universal Containers rolled out a Community in the Customer Service Napilitemplate for their employees.
The CEO has the following requirements: * All employees can participate in discussions within the Community. * Create a Chatter group for corporate announcements where all employees can participate and comment. * The posts inthis group should be visible in the feed of all employees. How should the Salesforce Admin accomplish this task? Choose one answer

A. Create a post on a custom object, Announcements that all employees follow B. Create a Chattergroup in the Community and include all employees C. Create a Chatter group in the internal Salesforce org and include all employees D. Create a Chatter group in the internal org and create a trigger to make the posts visible to everyone

Discussion 0

Correct Answer: B Vote an answer

Salesforce Certification Preparation For Community Cloud Consultants - CRT-271 Exam Practice Test