Contact Us
FAQ's
Login / Register

Home
FORUM
All Vendors
Guarantee
Testimonials
Cart (0)

ServiceNow Certified Implementation Specialist - IT Service Management - CIS-ITSM Exam Practice Test

Page: 1 / 15
Total 200 questions

Please signup / login to view this exam, then you will be able to view the entire exam for free.

Get Full Access Now

Question 1

Where should an admin go to view all of the search queries entered by users in the knowledge search?

A. Search logs application B. [KD_feedback] table C. [kb_view] table D. Knowledge queries application

Discussion 0

Correct Answer: D Vote an answer

Explanation: Only visible for PassTestking members. You can sign-up / login (it's free).

Question 2

When using Inbound Email Actions, what happens it an email is received which has no watermark or reference number?

A. New interaction is created from the message B. Email is rejected and auto-reply sent to sender C. New case is created from the message D. New incident created from the message

Discussion 0

Correct Answer: D Vote an answer

Explanation: Only visible for PassTestking members. You can sign-up / login (it's free).

Question 3

Which of the following cannot be defined or set through a Catalog UI Policy?

A. Apply a requirement to all form views B. Setting a variable to mandatory C. Setting a variable to read-only D. Reverse UI Policy if conditions are false

Discussion 0

Correct Answer: A Vote an answer

Explanation: Only visible for PassTestking members. You can sign-up / login (it's free).

Question 4

The root cause, workaround, and a fix to a problem have been identified, but management has decided not to implement the solution. Which action does the problem coordinator take regarding the problem record?

A. Resolve B. Assess Risk C. Accept Risk D. Communicate Fix

Discussion 0

Correct Answer: C Vote an answer

Explanation: Only visible for PassTestking members. You can sign-up / login (it's free).

Question 5

When using Catalog Builder, what can be built using templates?
Choose 2 answers

A. Knowledge articles B. Content items C. Record producers D. Order guides E. Catalog items

Discussion 0

Correct Answer: C,E Vote an answer

Explanation: Only visible for PassTestking members. You can sign-up / login (it's free).

Question 6

Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement?
Choose 2 answers

A. Edit system property com.snc incident autoclose based on resolved_at B. On Incident Properties, for Autoclose Incident Tasks, select Yes C. Enable system property com snc incident.incidenttask closure D. On Incident Properties, for CIose Open Incident Tasks when Incident is closed or canceled, select Yes

Discussion 0

Correct Answer: C,D Vote an answer

Explanation: Only visible for PassTestking members. You can sign-up / login (it's free).

Question 7

After publishing an item via Catalog Builder, the associated update set is set to which state?

A. Complete B. New C. Published D. In progress

Discussion 0

Correct Answer: A Vote an answer

Explanation: Only visible for PassTestking members. You can sign-up / login (it's free).

Question 8

Where is the definition of what is provided, or not provided, for a service defined?

A. Vendor service agreements B. Service limitations C. Service contracts D. Service scope

Discussion 0

Correct Answer: D Vote an answer

Explanation: Only visible for PassTestking members. You can sign-up / login (it's free).

Question 9

What creates the trigger conditions of a Notification record?

A. Enable the Send to Event Creator B. Define specific groups and users as recipients C. Modify the conditions on the when to send tab D. Use the incident_comments mail script

Discussion 0

Correct Answer: C Vote an answer

Explanation: Only visible for PassTestking members. You can sign-up / login (it's free).

Question 10

From a data model perspective which Table is the base class for the configuration management database?

A. Configuration Item [cmdb_ci] B. Base Item [cmdb_base_item] C. Base Configuration Item (cmdb) D. Asset (asset)

Discussion 0

Correct Answer: C Vote an answer

Explanation: Only visible for PassTestking members. You can sign-up / login (it's free).

Question 11

A user wants to know what makes the Known Error knowledge base in ServiceNow different from all other knowledge bases. How should you respond?

A. The Known Error knowledge articles use a template, which includes the Workaround and the Cause B. The Known Error knowledge base documents problems that are under investigation, but not yet have a root cause C. Users with sn_problem_write can create known error articles, but not articles for other knowledge bases D. Only users with sn_known_error_write can create Known Error articles

Discussion 0

Correct Answer: A Vote an answer

Explanation: Only visible for PassTestking members. You can sign-up / login (it's free).

Question 12

Which role has the ability to configure and manage incident Management properties?

A. incident_manager B. incident_admin C. itil D. itil_admin

Discussion 0

Correct Answer: B Vote an answer

Explanation: Only visible for PassTestking members. You can sign-up / login (it's free).

Question 13

A new problem manager wants a high level view of the activities in problem management.
What module do you recommend?

A. Problem > Dashboard B. Problem > Process Health Dashboard C. Problem > Overview D. Problem > Homepage E. ITIL Manager > Homepage

Discussion 0

Correct Answer: C Vote an answer

Explanation: Only visible for PassTestking members. You can sign-up / login (it's free).

Question 14

Your customer has a catalog item for Request VPN. They would like to adjust the cart layout for only the VPN item, so the Quantity field is not displayed. How would you meet this requirement?

A. On the Catalog, Advanced View, unselect Use cart layout, select No quantity B. On the Cart Layout, Columns tab, unselect Quantity column C. On the Catalog Item, Advanced View, unselect Use cart layout, select No quantity D. On the Catalog Item, Cart Layout Related List, set the Quantity record to Inactive E. On the Catalog Item, Columns tab, unselect Quantity column

Discussion 0

Correct Answer: C Vote an answer

Explanation: Only visible for PassTestking members. You can sign-up / login (it's free).

Page: 1 / 15
Total 200 questions

Unlock all CIS-ITSM features

No captcha needed
365 Days Free Updates
Set your Desired Pass Percentage
Allocate Time (Hours : Minutes)
Two Modes For CIS-ITSM Practice
Customer Support

Get Full Access Now

Get in Touch

PassTestking

Our Exam Dumps will provide you with the free demo before you purchase. Our Practice Questions can help you improve your professional ability. Our Study Material provide you with excellent prepare materials for you to pass the exam and get the certification.

Latest Practice Tests

Professional-Cloud-Architect Practice Test
AI-200 Practice Test
350-601 Practice Test
AZ-104 Practice Test
ACSCP Practice Test
312-97 Practice Test

Useful Links

All Products
FAQs
Privacy Policy
Guarantee & Refund Policy
Terms & Conditions
How to buy?
About Us

Contact Us

Our Working Time: ( GMT 0:00-15:00 )
From Monday to Saturday

Support: Contact now

If you have any question please leave me your email address, we will reply and send email to you in 12 hours.

Copyright © 2026 PASSTESTKING.COM. All rights reserved. All trademarks are the property of their respective owners and we don't provide actual questions from any vendor.