ServiceNow Certified Implementation Specialist - IT Service Management - CIS-ITSM Exam Practice Test
From which table, is the Incident table extended?
Correct Answer: A
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Which of these can be associated with a service within the service portfolio taxonomy?
Correct Answer: B
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Which record type would you use for a Computer request?
Correct Answer: C
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What process is responsible for defining and managing the lifecycle of all catalog items, by producing and maintaining the services in the catalog and ensuring that a central, accurate, and consistent source of data is provided?
Correct Answer: D
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Your customer wants to give secure access to business users to view problem records and reports for the products they support. When you install the ITSM roles plugin, what additional problem role is installed to support this requirement?
Correct Answer: A
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What paid application facilitates fast onsite IT support?
Correct Answer: D
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Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement?
Choose 2 answers
Choose 2 answers
Correct Answer: B,D
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On a request form, the requester needs to indicate when they need to receive the item.
What Variable type would you use for this information?
What Variable type would you use for this information?
Correct Answer: D
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Your customer would like to add a field to the Something is Broken record producer form. Which formatter would you use to add the field?
Correct Answer: C,E
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Why don ' t Problem records automatically move from Resolved to Closed after the fix is implemented.
Correct Answer: A
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The key stakeholder for your ITSM implementation wants to have SLAs on every Task record.
What advice do you give regarding SLAs on Problem records?
What advice do you give regarding SLAs on Problem records?
Correct Answer: C
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A manager wants to run a report on the Computer catalog items, to see how many requests are being made for the add on extra memory, as compared with those requiring only the base memory. How would you meet this requirement?
Correct Answer: D
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