ServiceNow Certified Field Service Management (FSM) Implementation Specialist - CIS-FSM Exam Practice Test
Reactive, Planned, and Predictive are examples of what?
Correct Answer: C
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Which operational role is responsible for reviewing reports, metrics, and team performance?
Correct Answer: A
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Dependencies can only be set for work order tasks in which state?
Correct Answer: C
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What feature helps field agents by providing relevant knowledge for the task at hand and displaying search results on forms when users enter text in a field?
Correct Answer: B
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Where can you disable the accept or reject task option if business process dictates that field agents should not have the ability to accept or reject tasks?
Correct Answer: C
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When using mandatory skills and dynamic scheduling, which matching criteria should be configured in the dynamic scheduling task filter?
Correct Answer: C
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Dispatcher workspace looks at which calendar to auto-assign tasks to agents based on availability?
Correct Answer: A
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When you book an appointment, the timezone of appointment slots will be displayed based on? (Choose two.)
Correct Answer: C,D
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As it pertains to dynamic scheduling configuration, if you are ranking agents based on the number of parts available in the agent stockroom, which matching criterion should you configure in the task filters?
Correct Answer: C
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