C9560-652 by IBM Actual Free Exam Q&As

Question 1

An end user is presented with fields to gather specific or additional data when creating a service request from the Self Service Center. Where are these fields presented to the service desk agent when working the ticket?

A. Activities tab B. Solutions Details tab C. Service Request tab in the Details section D. Specification tab

Discussion 0

Correct Answer: D Vote an answer

Question 2

Most loggers are inactive by default and set to which mode level?

A. DEBUG B. ERROR C. DEFAULT D. WARN

Discussion 0

Correct Answer: B Vote an answer

Question 3

What functionality will a user need to define a set of tasks that will be applied to the Service Request once the Catalog Request is submitted and approved?

A. Job Plan B. Fulfillment Template C. Fulfillment Plan D. Ticket Template

Discussion 0

Correct Answer: A Vote an answer

Question 4

Configuration items with relationships and configuration management processes can support many applications in IBM SmartCloud Control Desk V7.5. Which three application are likely to be supported? (Choose three.)

A. Service Request B. Incident C. Inventory D. Workflow E. Work Order F. Change

Discussion 0

Correct Answer: A,B,F Vote an answer

Question 5

Why is a problem record created?

A. To capture and resolve requests from users B. To capture an unknown, underlying cause of one or more incidents C. To capture any event that is not part of the standard operation of a service D. To capture anyQUESTION NO:or matter involving doubt, uncertainly, or difficultly

Discussion 0

Correct Answer: B Vote an answer

Question 6

In IBM SmartCloud Control Desk V7.5, workflow inbox assignments and workflow notifications are always made to who?

A. Roles B. Users C. Supervisors D. People

Discussion 0

Correct Answer: A Vote an answer

Question 7

What is the purpose of the EventTracker filter?

A. To log events from external monitoring systems. B. Events are logged into a SystemOut.log file. C. It helps to identify potential issues by tracking the overall usage of the application. D. To track the event of the selected components only.

Discussion 0

Correct Answer: C Vote an answer

Question 8

Which statement is true regarding the IBM SmartCloud Control Desk V7.5 (SCCD) administrative workstation?

A. SCCD EAR files must be generated on the administrative workstation. B. The administrative workstation must be on a Windows platform. C. The middleware installation program only works on the administrative workstation. D. The administrative workstation is an optional SCCD component.

Discussion 0

Correct Answer: A Vote an answer

Question 9

What is the purpose of the Promotion process?

A. To enable CIs to be used in the Change Management process B. To enable Actual CIs to be used in the Change Management process C. To create Actual CIs from CIs D. To create configuration items (CI) from Actual CIs

Discussion 0

Correct Answer: D Vote an answer

Question 10

Which two activities are included in the scope of IT Asset management? (Choose two.)

A. License Management B. Configuration Management C. Inventory Management D. Security Management E. Risk Management

Discussion 0

Correct Answer: A,C Vote an answer

IBM SmartCloud Control Desk V7.5 Fundamentals - C9560-652 Exam Practice Test