C2010-652 by IBM Actual Free Exam Q&As

Question 1

What are three different ticket types available in IBM SmartCloud Control Desk V7.5? (Choose three.)

A. Solution B. Service Request C. Incident D. Configuration Item E. Change F. Problem

Discussion 0

Correct Answer: B,C,F Vote an answer

Question 2

The Self Service Center is a single application where self service users can perform which two actions? (Choose two.)

A. Submit service requests B. Order offerings C. Configure the system D. Create solutions E. Promote configuration items

Discussion 0

Correct Answer: A,B Vote an answer

Question 3

What are two virtual machine images that must be deployed to implement the IBM SmartCloud Control Desk VM Image solution? (Choose two.)

A. IBM DB2 virtual machine B. IBM Tivoli Integration Composer virtual machine C. Administrative Workstation virtual machine D. IBM Tivoli Directory Server virtual machine E. IBM WebSphere Application Server virtual machine

Discussion 0

Correct Answer: A,E Vote an answer

Question 4

Which three tasks are available in the IBM SmartCloud Control Desk Entry Edition? (Choose three.)

A. Managing changes B. Administering self-service C. Importing data D. Working with incidents and problems E. Managing configuration items F. Managing IT assets

Discussion 0

Correct Answer: A,B,D Vote an answer

Question 5

What is a responsibility of the Service Catalog Designer?

A. To keep the entries aligned with the services in the IT Portfolio B. To define which services are available to which users C. To determine which catalog views should be added or deleted D. To provide Service Level Agreement details for catalog entries

Discussion 0

Correct Answer: A Vote an answer

Question 6

A manager needs to set up a new employee. Using the Self Service Center, what action can the manager take for this type of fulfillment request?

A. Frequent Request- Easy access to the services most often requested B. Create Request- Description and details of the new request C. Report an Issue - Create a new service request to report an issue D. Request a New Service - Request a new asset or service

Discussion 0

Correct Answer: D Vote an answer

Question 7

Updating asset information in a controlled manner is part of the IT Asset Management process. Which two related processes provide information on required updates to assets? (Choose two.)

A. Incident Management B. Service Request Management C. Release Management D. Security Management E. Service Level Management

Discussion 0

Correct Answer: A,C Vote an answer

Question 8

What is the purpose of the Promotion process?

A. To enable CIs to be used in the Change Management process B. To enable Actual CIs to be used in the Change Management process C. To create Actual CIs from CIs D. To create configuration items (CI) from Actual CIs

Discussion 0

Correct Answer: D Vote an answer

Question 9

Which two database servers are supported by IBM SmartCloud Control Desk V7.5 installation? (Choose two.)

A. IBM DB2 B. Informix C. MySQL D. Sybase E. Microsoft SQL server

Discussion 0

Correct Answer: A,E Vote an answer

Question 10

What are two capabilities of the Quick Configuration application in IBM SmartCloud Control Desk V7.5? (Choose two.)

A. Restart server B. Service Catalog content configuration C. Data loading D. Service Desk content configuration E. Configure an Organization and Site

Discussion 0

Correct Answer: C,E Vote an answer

IBM SmartCloud Control Desk V7.5 Fundamentals - C2010-652 Exam Practice Test