C-TCRM20-71 by SAP Actual Free Exam Q&As

Question 1

Which of the following statements concerning pricing in SAP CRM business transactions is
true?

A. Only pricing procedures defined in SAP CRM can be used in a CRM transaction. B. Pricing results can be transferred (copied) from a quotation or contract to a sales order. C. Condition types that are not included in the pricing procedure can be entered manually in a CRM transaction. D. Each item within a sales order can use its own pricing procedure.

Discussion 0

Correct Answer: B Vote an answer

Question 2

Which of the following can you create using the Application Enhancement Tool?(Choose two)

A. Enhancement spots B. Calculated fields C. Component enhancements D. Database tables

Discussion 0

Correct Answer: B,D Vote an answer

Question 3

Which of the following is used to model complex objects for your customers within SAP CRM Service?

A. Product components B. Warranties C. Installed base management D. Package quotation

Discussion 0

Correct Answer: C Vote an answer

Question 4

You want to gather information from your customers.
Which option within SAP CRM supports this requirement?

A. E-mail Response Management System B. Partner Channel Management C. CRM Web Channel D. Survey tool

Discussion 0

Correct Answer: D Vote an answer

Question 5

Which of the following elements are contained in product master set types?

A. Base hierarchies B. Field groups C. Attributes D. Product categories

Discussion 0

Correct Answer: C Vote an answer

Question 6

Your customer wants the invoicing of SAP CRM sales orders to be performed by CRM Billing.
Where do you determine that billing takes place in SAP CRM and not in SAP ERP?

A. Leading transaction category of the sales transaction B. Transaction type of the sales transaction C. Item category of the sales transaction item D. Middleware parameter

Discussion 0

Correct Answer: C Vote an answer

Question 7

Which of the following describes the business object of a transaction?

A. Default item category B. Leading business transaction category C. Business agreement settings D. Transaction details

Discussion 0

Correct Answer: B Vote an answer

Question 8

You can implement extended UI enhancements by using the component enhancement concept.
Which of the following aspects is part of this concept?(Choose three)

A. An enhancement set can be assigned to a client. B. An enhancement set is created in the Application Enhancement Tool (AET). C. An enhancement set is used to group several component enhancements together. D. An enhancement set can be determined by a BAdI, depending on user, profile, or other criteria. E. An enhancement set is used to determine the navigation bar profile.

Discussion 0

Correct Answer: A,C,D Vote an answer

Question 9

Which of the following are key elements of a service contract within SAP CRM?(Choose three)

A. Billing plan B. Resource planning C. In-house repairs D. Object list E. Service level

Discussion 0

Correct Answer: A,D,E Vote an answer

Question 10

Within an activity transaction, which of the following is used to record information gathered from a customer visit or telephone call?(Choose two)

A. Activity goal B. Product promotion list C. Campaign To-Dos D. Questionnaire

Discussion 0

Correct Answer: A,D Vote an answer

SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 - C-TCRM20-71 Exam Practice Test