C-C4H510-21 by SAP Actual Free Exam Q&As

Question 1

Which of the following actions are necessary to successfully use installed bases in service tickets? Note: There are 2 correct answers to this question.

A. A customer needs to be assigned. B. Address mismatches must be corrected first. C. At least one service object needs to be assigned. D. A service contract is active.

Discussion 0

Correct Answer: A,C Vote an answer

Question 2

Which of the following Data Workbench actions are supported for a complete business object? Note: There are 2 correct answers to this question.

A. Upsert B. Update C. Insert D. Delete

Discussion 0

Correct Answer: A,C Vote an answer

Question 3

Which of the following elements can you use to restrict access to an installed base? Note: There are 2 correct answers to this question.

A. Territory B. Service organization C. Skills D. Measurement and reading

Discussion 0

Correct Answer: A,B Vote an answer

Question 4

The status of a ticket needs to be escalated.
Which tool can be used to achieve this?
Note: There are 2 correct answers to this question.

A. Maintenance plan B. Resource scheduler C. Feature action within tickets D. Workflow rule

Discussion 0

Correct Answer: C,D Vote an answer

Question 5

A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on March 1, but ticket processing is delayed.
Which option should you enable on the ticket template to avoid creation of multiple tickets?

A. Consider ticket resolved on date B. Consider contract status C. Consider delay D. Consider maintenance plan condition

Discussion 0

Correct Answer: A Vote an answer

Question 6

To which objects can you directly assign a registered product? Note: There are 2 correct answers to this question.

A. Territory B. Maintenance plan C. Appointment D. Installed base

Discussion 0

Correct Answer: B,D Vote an answer

Question 7

What are the essential configuration steps to automatically create a service ticket when an e-mail comes in? Note: There are 3 correct answers to this question.

A. Create an account with the e-mail address of the customer. B. Create an e-mail template for responses. C. Set scoping questions and outgoing e-mail details in fine-tuning. D. Set up service categories and service catalogs. E. Configure the e-mail address in the communication channel.

Discussion 0

Correct Answer: A,C,E Vote an answer

Question 8

What are the valid schedule types when creating maintenance plans? Note: There are 2 correct answers to this question.

A. Counter based B. Recall C. Cyclical D. Absolute

Discussion 0

Correct Answer: C,D Vote an answer

Question 9

Which of the following objects can you assign to an installed base at an item level? Note: There are 3 correct answers to this question.

A. Maintenance plan B. Registered product C. Text D. Warranty E. Product

Discussion 0

Correct Answer: B,C,E Vote an answer

SAP Certified Application Associate – SAP Service Cloud 2111 - C-C4H510-21 Exam Practice Test