820-424 by Cisco Actual Free Exam Q&As

Question 1

Which statement about a "viewpoint" is true?

A. For a viewpoint to be considered, you should confirm at least three stakeholders agree it is a top priority B. Viewpoints describe a stakeholder's preference and desired capability C. A viewpoint and statement of requirements are equivalent in accuracy D. Requirements can be met, while viewpoints reflect stretch goals that are more difficult to realize

Discussion 0

Correct Answer: B Vote an answer

Question 2

Which of the following should you do when defining assumptions?

A. Identify the data or decisions which could raise the likelihood that the statement comes true. B. Be comfortable proposing a solution with any level of risk, since you can cover potential downside with an assumption. C. Identify only those items which relate to the first phase of an implementation. D. Ensure each assumption about a business benefit clearly ties with a single IT capability.

Discussion 0

Correct Answer: A Vote an answer

Question 3

Which option describes the components that are known as the "4 PS," which help sates teams understand what the customer needs?

A. problem, pattern, path, and proof B. problem, people, path, and pattern C. people, process, path, and proof D. problem, people, path, and proof

Discussion 0

Correct Answer: B Vote an answer

Question 4

What is the purpose of a key performance indicator?

A. To justify project costs B. To prove the quality of the project C. To allocate responsibilities D. To provide a way to measure project success

Discussion 0

Correct Answer: D Vote an answer

Question 5

How can a customer-centric business model design help uncover new business opportunities?

A. It assists with understanding how technology relates to the products and services that the organization provides. B. It can uncover new or additional customer needs for which the organization may be able to innovate new products and services. C. It allows the organization to focus more on its sales and marketing strategy. D. It can uncover inefficient processes which the organization may be able to make more efficient through the use of technology.

Discussion 0

Correct Answer: B Vote an answer

Question 6

Which two options are examples of financial benefits that might relate to a technology implementation? (Choose two.)

A. Reduced travel costs for executives. B. Reduced management time per server. C. Reduced time to deliver products to customers. D. Increased customer service satisfaction levels. E. Increased revenues from e-commerce site.

Discussion 0

Correct Answer: A,E Vote an answer

Question 7

At which stage of the project should key performance indicators be set?

A. After the pilot has been successfully conducted B. After the design has been finalized C. After the critical success factors have been agreed D. Post implementation

Discussion 0

Correct Answer: A Vote an answer

Question 8

Which option is used to describe organizations that are less comfortable with technology and may have some skepticism towards it?

A. Early adopters B. Early majority C. Late majority D. Laggards

Discussion 0

Correct Answer: C Vote an answer

Question 9

When establishing a current view of your customer, which is an appropriate internal source of information?

A. Financial analyst forecasts of the company's revenue for the next 3 years B. Article on the customer's new product line, published on an industry web site C. Websites of partners in the customer's ecosystem D. Service level agreements your firm helped to create, between the customer IT group and business units

Discussion 0

Correct Answer: D Vote an answer

Question 10

Which two options are generally part of the process for creating an implementation roadmap? (Choose two )

A. Develop a stakeholder analysis B. consider inter-dependencies of each building block C. break down the project into solution building blocks D. create a detailed bill of materials

Discussion 0

Correct Answer: A,D Vote an answer

Question 11

Which twooptions are external sources ofinformation about a customer's organization? (Choose two.)

A. a corporate organization chart from the customer's human resources department B. an annual report and accounts on the customer's website C. an internal briefing from your company's customer account manager D. a Gartner Magic Quadrant for the customer's industry

Discussion 0

Correct Answer: A,B Vote an answer

Question 12

What is the recommended way to treat a current customer capability weakness?

A. Document this in a way so the IT executive avoids criticism B. Expand scope, urgently staffing a deep dive so the customer can most quickly fix the weakness C. Highlight this in the next executive briefing, to get credit for finding out gaps D. Use objective data to describe this gap, in a Business Capability Assessment

Discussion 0

Correct Answer: D Vote an answer

Question 13

Which option is an operational benefit resulting from defined outcomes?

A. Greater control over business decision making B. Improved business intelligence C. Faster time to market for new products D. Higher IT asset utilization

Discussion 0

Correct Answer: D Vote an answer

Cisco Applying Cisco Specialized Business Value Analysis Skills - 820-424 Exam Practice Test