Microsoft Document Creation, Collaboration and Communication (MOS) - 77-725 Exam Practice Test
Project 4 of 7: Member
Overview
You are preparing a letter to museum members announcing a new exhibit and urging them to renew their membership.
Apply a Bright Green text highlight to the text string "And you get to see it first!".
Overview
You are preparing a letter to museum members announcing a new exhibit and urging them to renew their membership.
Apply a Bright Green text highlight to the text string "And you get to see it first!".
Correct Answer:
See the explanation below.
Explanation
1. Select the text strung "And you get to see it first!".
2. Click the arrow next to Text Highlight Color from the Home tab.
3. Click on the Bright Green color.
References:
https://support.office.com/en-us/article/Apply-or-remove-highlighting-1747d808-6db7-4d49-86ac-1f0c3cc87e2e
Explanation
1. Select the text strung "And you get to see it first!".
2. Click the arrow next to Text Highlight Color from the Home tab.
3. Click on the Bright Green color.
References:
https://support.office.com/en-us/article/Apply-or-remove-highlighting-1747d808-6db7-4d49-86ac-1f0c3cc87e2e
Project 6 of 7: Recall
Overview
You work in Customer Communications at Northwind Traders. You are preparing a product recall announcement.
We regret any inconvenience that this might cause you. Northwind Traders is dedicated to providing you with reliable, high-quality, and safe products.
The product sticker on the bottom of the dehydrator can determine whether or not your dehydrator is included in the recall. For affected models, there is a slight risk that the product might overheat when used, resulting in a potential burn hazard.
DO
NOT RETURN TO YOUR RETAILER. Go to the Northwind traders web site at
http://www.northwindtraders.com/ and click on the "Product Recall" banner at the top of the page for return instructions. You will receive a full refund for the dehydrator and we will also ship you a replacement dehydrator.
REMINDER:
Copy the text "UNPLUG AND DO NOT USE THIS DEHYDRATOR" and paste it after the text
"REMINDER:". The pasted text should be left-justified and bold.
Overview
You work in Customer Communications at Northwind Traders. You are preparing a product recall announcement.
We regret any inconvenience that this might cause you. Northwind Traders is dedicated to providing you with reliable, high-quality, and safe products.
The product sticker on the bottom of the dehydrator can determine whether or not your dehydrator is included in the recall. For affected models, there is a slight risk that the product might overheat when used, resulting in a potential burn hazard.
DO
NOT RETURN TO YOUR RETAILER. Go to the Northwind traders web site at
http://www.northwindtraders.com/ and click on the "Product Recall" banner at the top of the page for return instructions. You will receive a full refund for the dehydrator and we will also ship you a replacement dehydrator.
REMINDER:
Copy the text "UNPLUG AND DO NOT USE THIS DEHYDRATOR" and paste it after the text
"REMINDER:". The pasted text should be left-justified and bold.
Correct Answer:
See the explanation below.
Explanation
1. Select the text "UNPLUG AND DO NOT USE THIS DEHYDRATOR" then right-click and select Copy.
2. Click after the text "REMINDER" then right-click and select Paste.
OR
1. Select the text "UNPLUG AND DO NOT USE THIS DEHYDRATOR" then press Ctrl+C.
2. Click after the text "REMINDER" then press Ctrl+V.
3. Select the pasted text and format the alignment to left-justified and the text to bold.
Explanation
1. Select the text "UNPLUG AND DO NOT USE THIS DEHYDRATOR" then right-click and select Copy.
2. Click after the text "REMINDER" then right-click and select Paste.
OR
1. Select the text "UNPLUG AND DO NOT USE THIS DEHYDRATOR" then press Ctrl+C.
2. Click after the text "REMINDER" then press Ctrl+V.
3. Select the pasted text and format the alignment to left-justified and the text to bold.
Project 5 of 7: Housekeeping
Overview
You are helping to write training program modules for Contoso Suites. You are editing the second module for housekeeping associates.
Start of Shift
The first thing you should do when you start your shift is check your schedule. The shift supervisor will provide you with a printed schedule listing the rooms for which you are responsible, and a recommended order for cleaning the rooms. Unless an early cleaning is requested by the guest, check-out rooms are given priority so that we can prepare them for the next guests.
Use the inventory checklist attached to your cleaning cart to make sure that your cart is fully stocked before you begin your rounds.
Room Cleaning
When you are ready to clean a room, knock and announce yourself as "Housekeeping." Give the guest sufficient time to respond (10 to 15 seconds). If the guest does not respond, let yourself into the room and begin cleaning.
Start by cleaning the common room and sleeping areas. It is best to follow consistent steps when cleaning rooms. This will help to prevent you from missing anything. In the common room and sleeping area:
* Pick up and dispose of any trash.
* Empty trash cans.
* If the guest has checked out, replace the sheets on each bed with fresh sheets.
* Make the bed.
* Leave a "Contoso Special Treat" on each pillow.
* Dust all wooden furniture.
* Clean the coffee station (if necessary) and restock coffee, cups, and condiment packs.
* Vacuum the common room and sleeping areas.
Do not open the courtesy bar. Checking and restocking the courtesy bar is the shift supervisor's responsibility.
It is important that you give special attention to the restrooms. The most common guest complaint is about restroom cleanliness. We recommend a "top-down" cleaning method for restrooms:
* Clean all mirrors.
* Clean countertops and sinks.
* If damp, wipe down the shower and shower curtain.
* If necessary, replace toilet paper.
* Replace used towels and wash cloths.
* Pick up any trash and empty trash cans.
* Sweep the restroom floor and mop if necessary.
Final Check
Make a final check of the room before leaving.
Are the lights turned off?
Are the TV and coffee station turned off?
Is all trash picked up and disposed of?
Is the restroom door closed?
Close the door firmly and make sure that it locks behind you. Text your supervisor with the room number.
End-of-Shift
When you are finished, dispose of all trash in the large receptacles. Drop all sheets, towels, and other lines into the laundry carts. Restock your cart so that it is ready for the next shift.
If you have more than 30 minutes left after you have completed your assigned rooms, contact your supervisor for additional assignments.
Change the bulleted list to Picture bullets based on in the Pictures folder.
Overview
You are helping to write training program modules for Contoso Suites. You are editing the second module for housekeeping associates.
Start of Shift
The first thing you should do when you start your shift is check your schedule. The shift supervisor will provide you with a printed schedule listing the rooms for which you are responsible, and a recommended order for cleaning the rooms. Unless an early cleaning is requested by the guest, check-out rooms are given priority so that we can prepare them for the next guests.
Use the inventory checklist attached to your cleaning cart to make sure that your cart is fully stocked before you begin your rounds.
Room Cleaning
When you are ready to clean a room, knock and announce yourself as "Housekeeping." Give the guest sufficient time to respond (10 to 15 seconds). If the guest does not respond, let yourself into the room and begin cleaning.
Start by cleaning the common room and sleeping areas. It is best to follow consistent steps when cleaning rooms. This will help to prevent you from missing anything. In the common room and sleeping area:
* Pick up and dispose of any trash.
* Empty trash cans.
* If the guest has checked out, replace the sheets on each bed with fresh sheets.
* Make the bed.
* Leave a "Contoso Special Treat" on each pillow.
* Dust all wooden furniture.
* Clean the coffee station (if necessary) and restock coffee, cups, and condiment packs.
* Vacuum the common room and sleeping areas.
Do not open the courtesy bar. Checking and restocking the courtesy bar is the shift supervisor's responsibility.
It is important that you give special attention to the restrooms. The most common guest complaint is about restroom cleanliness. We recommend a "top-down" cleaning method for restrooms:
* Clean all mirrors.
* Clean countertops and sinks.
* If damp, wipe down the shower and shower curtain.
* If necessary, replace toilet paper.
* Replace used towels and wash cloths.
* Pick up any trash and empty trash cans.
* Sweep the restroom floor and mop if necessary.
Final Check
Make a final check of the room before leaving.
Are the lights turned off?
Are the TV and coffee station turned off?
Is all trash picked up and disposed of?
Is the restroom door closed?
Close the door firmly and make sure that it locks behind you. Text your supervisor with the room number.
End-of-Shift
When you are finished, dispose of all trash in the large receptacles. Drop all sheets, towels, and other lines into the laundry carts. Restock your cart so that it is ready for the next shift.
If you have more than 30 minutes left after you have completed your assigned rooms, contact your supervisor for additional assignments.
Change the bulleted list to Picture bullets based on in the Pictures folder.
Correct Answer:
See the explanation below.
Explanation
1. Select the bulleted list which requires the change.
2. Click the arrow next to Bullets from the Paragraph group on the Home tab.
3. Select Define New Bullet.
4. Click Picture, then search for the file in the Pictures folder on the device.
5. Select Insert or OK in order to preview the new bullet in the Define New Bullet dialog box, and then click OK if it is as desired.
References:
https://support.office.com/en-us/article/Create-custom-bullets-with-pictures-or-symbols-a6bf04a8-be3d-4bec-969
Explanation
1. Select the bulleted list which requires the change.
2. Click the arrow next to Bullets from the Paragraph group on the Home tab.
3. Select Define New Bullet.
4. Click Picture, then search for the file in the Pictures folder on the device.
5. Select Insert or OK in order to preview the new bullet in the Define New Bullet dialog box, and then click OK if it is as desired.
References:
https://support.office.com/en-us/article/Create-custom-bullets-with-pictures-or-symbols-a6bf04a8-be3d-4bec-969
Project 3 of 7: Service
Overview
You are an administrative assistant for Fabrikam, Inc.'s Field Service division. You are preparing the monthly newsletter to be sent out to field service engineers.
Remember that mileage reimbursement claims must be submitted by the 15th of each month. Save the mileage form as a PDF file and email it to your regional supervisor.
Bonuses are Changing
New Depot Return Process
All offices have received the new tracking form for repair depot returns. Complete the following tasks when returning parts for repair:
Complete all fields in the Field Service section of the form.
Remove the top copy and file it in your office.
Securely attach the form to the part.
Package the part for shipment.
Ship to the home office and clearly label the box "For depot return".
All returns must be shipped to the home office to receive credit. The regional depots will close in two months and will not be accepting return shipments.
Vice President's Corner
NOTE TO SELF: If the VP doesn't provide content by Wednesday, delete this section and put in something generic about customer satisfaction.
Quarterly Results
NOTE TO SELF: This is a placeholder charter. Update the chart after the actual results are available on Monday.
Add the contents of the file return.docx in the Documents folder below the heading "Bonuses are Changing".
Overview
You are an administrative assistant for Fabrikam, Inc.'s Field Service division. You are preparing the monthly newsletter to be sent out to field service engineers.
Remember that mileage reimbursement claims must be submitted by the 15th of each month. Save the mileage form as a PDF file and email it to your regional supervisor.
Bonuses are Changing
New Depot Return Process
All offices have received the new tracking form for repair depot returns. Complete the following tasks when returning parts for repair:
Complete all fields in the Field Service section of the form.
Remove the top copy and file it in your office.
Securely attach the form to the part.
Package the part for shipment.
Ship to the home office and clearly label the box "For depot return".
All returns must be shipped to the home office to receive credit. The regional depots will close in two months and will not be accepting return shipments.
Vice President's Corner
NOTE TO SELF: If the VP doesn't provide content by Wednesday, delete this section and put in something generic about customer satisfaction.
Quarterly Results
NOTE TO SELF: This is a placeholder charter. Update the chart after the actual results are available on Monday.
Add the contents of the file return.docx in the Documents folder below the heading "Bonuses are Changing".
Correct Answer:
See the explanation below.
Explanation
1. Click below the heading "Bonuses are Changing" where you want the contents added.
2. On the Insert tab, in the Text group, select the arrow next to Object, then select Text from File.
3. In the Insert File dialog box, locate the return.docx file, then double-click it to add the contents to the current document.
References:
https://support.office.com/en-us/article/Insert-a-document-in-Word-274128e5-4da7-4cb8-b65f-3d8b585e03f1
Explanation
1. Click below the heading "Bonuses are Changing" where you want the contents added.
2. On the Insert tab, in the Text group, select the arrow next to Object, then select Text from File.
3. In the Insert File dialog box, locate the return.docx file, then double-click it to add the contents to the current document.
References:
https://support.office.com/en-us/article/Insert-a-document-in-Word-274128e5-4da7-4cb8-b65f-3d8b585e03f1