7491X by Avaya Actual Free Exam Q&As

Question 1

A call center has two sets of server applications in the primary location, Seattle and in the secondary location, New York. In Seattle, a significant storm has shut down the offices and there is no electricity available.
What happens with the call center?

A. When the primary License Director Server loses power, the License Director server requires a manual restart to control the XML Server in New York. Contacts are then routed to agents. B. When the primary XML Server loses power, the secondary XML server in New York has to be manually set by the IT department. It then can signal to deliver work items to agents. C. When the primary XML Server loses power, the secondary XML server in New York will take a few seconds to automatically connect. It then can signal to deliver work items to agents. D. When the primary License Director Server loses power, the License Director server in New York automatically starts the XML and Media Director Servers to start routing contacts to agents.

Discussion 0

Correct Answer: C Vote an answer

Question 2

A call center has four agents:
Agent 1 has experience with Sales and French.
Agent 2 has experience with Sales and English.
Agent 3 has experience with Support and English.
Agent 4 has experience with Sales and is bilingual in English and French The first call comes in requiring sales assistance in English and a second call comes looking for Sales in French.
Which agent is still available for calls when the call center is using Best Service Routing and the next call requires French?

A. Agent 1 B. Agent 3 C. Agent 2 D. Agent 4

Discussion 0

Correct Answer: D Vote an answer

Question 3

You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as intended.
Which command would you use to do this?

A. list trace trac B. list trace vector C. list trace trunk D. list trace stations

Discussion 0

Correct Answer: A Vote an answer

Question 4

Which two commands will assess the behavior of a command that is used to route calls?
(Choose two.)

A. list trace vector B. list trace station C. display events D. list trace VDN

Discussion 0

Correct Answer: A,B Vote an answer

Question 5

There are four main components of the Call Center Elite Multichannel configuration.
Which list contains all of the main components?

A. Avaya Aura Communication Manager, Avaya Aura Session Manager, Multichannel XML Server, Multichannel Desktop Client B. Avaya Aura Communication Manager, Multimedia Database, Multichannel XML Server, Multichannel Desktop Client C. Avaya Aura Session Manager, Multichannel XML Server, Multichannel Desktop Client, Core Server D. Avaya Aura System Manager, Multichannel XML Server, Multichannel Desktop Client, Core Server

Discussion 0

Correct Answer: B Vote an answer

Question 6

A customer using the TTrace tool wants the TTrace system to send an email when the system logs a particular type of alarm on the TTRace server.
Which TTrace tool will accomplish this?

A. TTrace Config B. TTrace Server C. TTrace Console D. TTrace Log2Zip

Discussion 0

Correct Answer: A Vote an answer

Question 7

A customer has the Call Center Elite Multichannel software installed on their equipment.
They have just purchased the Email feature and want to configure it for their system.
What do you recommend the customer should do to install this new feature?

A. Recommend that they use the Server Utilities installation so that they can install the core components of the Email components B. Recommend that they use the quick installer because it will install all of the components that they need to run the call center with the new features C. Recommend that they use the quick installer to upgrade the components they previously had on their server D. Recommend that they install all the Server Utilities one at a time

Discussion 0

Correct Answer: B Vote an answer

Avaya Aura Call Center Elite and Call Center Elite Multichannel Support - 7491X Exam Practice Test