Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation - 7391X Exam Practice Test
A call center has eight agents. All of the agents are fluent in English, but four can also speak French.
To enable French speaking callers to talk to the appropriate agents, which Call Center Elite feature allows you to maximize the staffing resources?
To enable French speaking callers to talk to the appropriate agents, which Call Center Elite feature allows you to maximize the staffing resources?
Correct Answer: B
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Which two statements describe steps needed to perform the Application Enablement Service (AES) configuration with Avaya Aura Call Center Elite Multichannel? (Choose two.)
Correct Answer: A,C
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In the call center, to prevent the user from dialing a certain number on the telephone, which action needs to be taken?
Correct Answer: C
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A customer with Avaya Aura Call Center Elite Multichannel wants the users that share a common department to share profile characteristics. Each user sits at the same desk every day.
What would be an efficient way of accomplishing this requirement?
What would be an efficient way of accomplishing this requirement?
Correct Answer: C
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A call is routed to a vector that includes the following command:
Adjunct routing link 6
Which Elite Multichannel component handles the adjunct step for the vector?
Adjunct routing link 6
Which Elite Multichannel component handles the adjunct step for the vector?
Correct Answer: C
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The Media Director communicates with multiple components in its role as the queuing engine of the Call Center Elite Multichannel suite.
To receive multimedia work items, with which server does it communicate?
To receive multimedia work items, with which server does it communicate?
Correct Answer: C
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In which component can the Web Chat Gateway not be installed?
Correct Answer: C
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A call center supervisor in an Avaya Aura Call Center Elite Multichannel system wants to view the agent state and queue state of the call center.
From where can the supervisor view these pieces of data?
From where can the supervisor view these pieces of data?
Correct Answer: D
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