6211 by Avaya Actual Free Exam Q&As

Question 1

Which Communication Control Toolkit server software component is used to import bulk resources from the Windows server into the CCT database?

A. CCT Console B. CCT Trace Control C. CCT API D. CCT Reference Client

Discussion 0

Correct Answer: A Vote an answer

Question 2

You need to install Avaya Agent Desktop (AAD) on an Agent's desktop computer. WhichURL location will you enter to access the AAD Web page to start the AAD installation?

A. http://<servername>/agentdesktop where <servername> is the server name or IP Address of the Avaya Aura Application Enablement Server B. http://<servername>/agentdesktop where <servername> is the server name or IP Address of the Contact Center Multimedia (CCMM) Server C. https://support.avaya.com web site D. http://<servername>/agentdesktop where <servername> is the server name or IP Address of the Contact Center Manager Server (CCMS)

Discussion 0

Correct Answer: C Vote an answer

Question 3

Where are all agents used in the Avaya Aura Contact Center POM integration administered?

A. AvayaProactive Outreach Manager B. Avaya Aura Experience Portal C. Avaya IQ D. Contact Center Manager Administration

Discussion 0

Correct Answer: A Vote an answer

Question 4

You need to launch the CCT Web Administration Client to perform administrative tasks.
How do you access the CT Web Administration Client?

A. On the System Control and Monitor utility> select the CCT tab > click Launch CCT Console button. B. On the Avaya Aura Contact Center (AACC) server click: Start > Avaya > Contact Center> Communication Control Toolkit > Ref Client. C. Open a web browser and browse to http://<servemame>/CCTConsole, where <servemame> is the name of the CCMS server. D. On the CCMA Launchpad select: Configuration > Select the CCT server> dick CT Administration > Click the links.

Discussion 0

Correct Answer: D Vote an answer

Question 5

Which Orchestration Designer intrinsicis used for Multimedia contacts?

A. WAIT B. QUIT C. LOG D. CONTACT TYPE

Discussion 0

Correct Answer: D Vote an answer

Question 6

Which component is used to add servers in Contact Center Manager Administration (CCMA)?

A. Configuration B. Contact Center Management C. Multimedia D. Access and Partition Management

Discussion 0

Correct Answer: A Vote an answer

Question 7

Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for an Outbound skillset?

A. EM_ B. VM_ C. IM_ D. OB_

Discussion 0

Correct Answer: D Vote an answer

Question 8

Refer to the exhibit.

An agent Is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent dicks on the double page Icon (highlighted In the box).
What agent desktop feature is the agent accessing when they dick on the double page icon?

A. Transferring the call B. Getting workitem status C. Copy the calling number from the workitem. D. Accessing the address book

Discussion 0

Correct Answer: C Vote an answer

Avaya Aura® Contact Center Multimedia Implementation - 6211 Exam Practice Test