6202 by Avaya Actual Free Exam Q&As

Question 1

In an Avaya Aura(TM) Contact Center, what does enabling Open do?

A. It allows third parties including Contact Center MultiMedia (CCMM) to create, read, and delete
multimedia and voice contacts in Contact Center Manager Server (CCMS) B. It gives agents and Call Center supervisors the ability to manage multiple simultaneous contact types
such as voice, outbound voice, email, chat, IM and voicemail C. It permits agents to utilize the Avaya OpenQueue(C) Desktop for agent skills that have agents logged in
with the correct training and knowledge sets to handle calls D. It provides extended call queuring functionality for the Avaya Aura(TM) Contact Center by implementing
the same functionality as the Automatic Call Distribution Queue including useful features like visualization

Discussion 0

Correct Answer: A Vote an answer

Question 2

You have just completed the installation of Contact Center Manager Server (CCMS) and Licensing
Manager on a Platform Vendor Independent (PVI)
How should you complete the installation of the Server Utility?

A. You can reinsert the installation DVD and run setup exe again, selecting only the Server Utility to be
installed B. You will need to restart the entire installation process, beginning with the installation of the operating
system C. You will need to have Avaya support personnel remotely install the Server Utility D. You can install the Server Utility from a shortcut on the Windows Start menu

Discussion 0

Correct Answer: A Vote an answer

Question 3

A customer supplied a server that fully meets the Platform Vendor Independent (PVI) specification for
supporting a full co-resident software installation of Contact Center Manager Server (CCMS), Contact
Center Manager Administration (CCMA), Communication Control Toolkit (CCT), Contact Center
MultiMedia (CCMM), License Manager, Server Utility and Security Framework
The server has: Quad-Core Xeon 2.8 GHz CPU, 8 GB RAM, 531 GB hard disk space available
When doing a full co-resident installation, what is the supported number of Agents and Calls per Hour
(CPH)?

A. Less than 100 Agents, and less than 4000 CPH B. Less than 200 Agents, and less than 12000 CPH C. Less than1200 Agents, and less than 50000 CPH D. Less than 600 Agents, and less than 24000 CPH

Discussion 0

Correct Answer: B Vote an answer

Question 4

A company is planning to implement a stand-alone Contact Center Manager Server (CCMS) license
with 50 Voice Agents
Which license type should the company purchase?

A. Essential B. Corporate Enterprise C. Nodal NCC D. Nodal Enterprise

Discussion 0

Correct Answer: A Vote an answer

Question 5

A customer has just completed installing an Avaya Aura(TM) Contact Center solution with Contact Center
Manager Server (CCMS), Contact Center Manager Administration (CCMA) and Security Framework, The
CCMA Server which was just installed with Security Framework needs to be backed up
Which statement about Security Framework backup true?

A. Use the Security Framework Backup and Restore utility B. Use the CCMA Backup and Restore link under CCMA Configuration C. Backup and restore the security framework configuration from the UCM Web Based tool D. The Security Framework can be backed-up using the CCMS Backup Utility

Discussion 0

Correct Answer: A Vote an answer

Question 6

You are installing Contact Center Manager Administration (CCMA) on a standalone server. Which
statement regarding passwords associated with CCMA running on a Windows Server 2008 operating
system is true?

A. If the iceAdmin password is changed, CCMA cannot be logged on to either as webadmin of any other user B. The iceAdmin user account password must be established during installation of CCMA C. The iceAdmin user account can be deleted during the CCMA installation D. If the default webadmin password is changed, CCMA cannot be logged on to either as iceAdmin or as
any other user

Discussion 0

Correct Answer: B Vote an answer

Question 7

After completing the in installation of the Contact Center Manager Server (CCMS), you want to display
the installation log. What is the path to this log?

A. D:\Log\CMS B. D:\Avaya\Logs\PV C. C:\Logs\CCMS D. C:\Avaya\Logs\Sysops

Discussion 0

Correct Answer: D Vote an answer

Avaya Aura(TM) Contact Center Implementation - 6202 Exam Practice Test