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Cisco Deploying Cisco Unified Contact Center Express - 500-052 Exam Practice Test

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Total 90 questions

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Question 1

Which server cannot be configured during the installation phase when installing Cisco Unified Contact Center Express on Cisco Unified Computing System servers?

A. Cisco Unified Communications Manager server B. SMTP server C. DNS server D. NTP server

Discussion 0

Correct Answer: B Vote an answer

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Question 2

Which two Cisco Unified CCX steps would make an HTTP request? (Choose two.)

A. Write Document B. Cache Document C. Create URL Document D. Send Http Response

Discussion 0

Correct Answer: B,D Vote an answer

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Question 3

In Cisco Unified Contact Center Express, where is wrap-up data enabled?

A. in workflow groups on Cisco Desktop Work Flow Administrator B. in CSQ configuration on Application Administration C. in the Cisco Supervisor Desktop D. in resource configuration on Application Administration

Discussion 0

Correct Answer: A Vote an answer

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Question 4

Which statement is true about the ability to look up customers in Cisco Context Service?

A. Exactly one customer object is returned, based on the search parameters that are provided B. An array of customer objects is returned, based on the search parameters that are provided. C. Cisco Context Service does not provide the ability to look up customers. D. If more than one customer object is found, a failure is returned, based on the search parameters that are provided.

Discussion 0

Correct Answer: B Vote an answer

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Question 5

Which statement is true about Cisco Context Service?

A. A POD can map to a fieldset. B. A POD can map to multiple fieldsets. C. Every customer is mapped to a maximum of one POD. D. The runtime connector is responsible for account and password management

Discussion 0

Correct Answer: A Vote an answer

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Question 6

Which action enables a contact center supervisor to access and monitor live data reports for multiple teams?

A. Take no action, because a supervisor cannot monitor more than one team. B. Assign the supervisor as primary superior for one of the teams and as secondary supervisor for other relevant teams. C. Assign the supervisor as primary supervisor for all the relevant teams. D. Add the supervisor as a member of all the relevant teams.

Discussion 0

Correct Answer: B Vote an answer

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Question 7

Which action would you take to convert a high availability over LAN deployment to high availability over WAN?

A. Do a fresh installation of the whole system as high availability over WAN. B. Apply a ''Warm Standby'' license. C. Apply a ''WAN Standby'' license. D. Reinstall second Cisco Unified CCX node and add it to cluster over WAN.

Discussion 0

Correct Answer: D Vote an answer

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Question 8

Which two releases require physical media to be ordered and received prior to patching or upgrading Cisco Unified Contact Center Express? (Choose two.)

A. major release B. engineering special C. service update D. minor release

Discussion 0

Correct Answer: A,C Vote an answer

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Question 9

Historical reports can be generated using which two Cisco Unified CCX tools? (Choose two.)

A. Historical Reports Data Store B. Cisco Supervisor Desktop C. Cisco Unified Intelligence Center D. Historical Reporting Client

Discussion 0

Correct Answer: C,D Vote an answer

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Total 90 questions

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