Oracle RightNow Cloud Service 2016 Implementation Essentials - 1z1-325 Exam Practice Test
Identify two items that accurately describe custom objects.
Correct Answer: A,D
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You are creating several new standard text entries and want to use variables in your standard text.
What is the difference between "Variable" and "$"?
What is the difference between "Variable" and "$"?
Correct Answer: E
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Which two special characters can be used as wildcard values when searching for Key values in the configuration settings? (Choose two.)
Correct Answer: C,D
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When an incident is opened, your customer would like to have different incident workspaces open based on the six products that can be selected when an incident is submitted from the Ask A Question customer portal page.
When designing the workflow used to complete this requirement, which three elements are necessary?
(Choose three.)
When designing the workflow used to complete this requirement, which three elements are necessary?
(Choose three.)
Correct Answer: A,C,D
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Your customer had previously allowed their end customers to be able to submit incidents only via an email mailbox into Outlook.
Now that they are deploying Customer Portal, they still need to allow emails to be submitted and have an incident created.
What two items must be enabled to meet this requirement? (Choose two.)
Now that they are deploying Customer Portal, they still need to allow emails to be submitted and have an incident created.
What two items must be enabled to meet this requirement? (Choose two.)
Correct Answer: A,B
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Your client decides not to use Groups when setting up staff accounts.
You are positive that groups should be set up. Therefore, you need to explain the advantages to your client.
Select two advantages of setting up groups. (Choose two.)
You are positive that groups should be set up. Therefore, you need to explain the advantages to your client.
Select two advantages of setting up groups. (Choose two.)
Correct Answer: B,D
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Your customer ships packages directly to customers using a trackable shipping method.
When an order is shipped, a tracking number is saved in an incident custom field.
In order to quickly respond to customers' questions about shipping status, your customer has requested that a hyperlink control be available on the incident workspace that will load the tracking details of the package associated with the incident when clicked.
The custom field details are below:
* Name: Tracking ID
* Data Type: Text Field
* Usage: Plain Text
* Default Value: NULL
* Size of Field: 13
* Column Name: tracking_id
* Custom Field ID: 87
The URL your customer has provided for tracking is https://widgetshippers.com/trackyourpackage?id= Of the available options, select the one that satisfies your customer's request.
When an order is shipped, a tracking number is saved in an incident custom field.
In order to quickly respond to customers' questions about shipping status, your customer has requested that a hyperlink control be available on the incident workspace that will load the tracking details of the package associated with the incident when clicked.
The custom field details are below:
* Name: Tracking ID
* Data Type: Text Field
* Usage: Plain Text
* Default Value: NULL
* Size of Field: 13
* Column Name: tracking_id
* Custom Field ID: 87
The URL your customer has provided for tracking is https://widgetshippers.com/trackyourpackage?id= Of the available options, select the one that satisfies your customer's request.
Correct Answer: C
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Identify the four guidelines that are relevant with regard to web accessibility. (Choose four.)
Correct Answer: A,C,D,F
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During your customers' busiest hours, it is common for a supervisor to move agents from one queue to another to attend to more critical incidents.
Which four options allow the supervisor to meet this Requirement? (Choose four.)
Which four options allow the supervisor to meet this Requirement? (Choose four.)
Correct Answer: A,C,D,E
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