1Z1-993 by Oracle Actual Free Exam Q&As

Question 1

Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?

A. Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature. B. Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations. C. Enable new locales for the languages to be used and provision designated users to translate the articles. D. Modify the original base locales of the articles to match the target language.

Discussion 0

Correct Answer: C Vote an answer

Question 2

Select the correct procedure to enable the Audit History tab for Service Requests.

A. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration. B. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration. C. Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under
"Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the
"Active Filters" list.Save the configuration. D. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.

Discussion 0

Correct Answer: D Vote an answer

Question 3

You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?

A. The service request assignment will be unpredictable. B. The queue defined in the first evaluated rule is always assigned to the service request. C. An error will occur; no queue is assigned to the service request. D. The queue defined by default is the one assigned to the service request.

Discussion 0

Correct Answer: B Vote an answer

Question 4

You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?

A. Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task. B. Configure the self-registrations to restrict registration to only existing Contacts. C. Configure your self-registrations so that they are automatically approved. D. Disable the anonymous access option in your DCS application.

Discussion 0

Correct Answer: B,C,D Vote an answer

Question 5

Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

A. VBCS is a visual development tool for creating applications in DCS. B. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud. C. DCS is a visual development tool for creating applications in VBCS. D. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.

Discussion 0

Correct Answer: A,D Vote an answer

Question 6

Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

A. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values". B. The Base Locale for the articles has not been enabled in the correct language. C. The User Group selected for authoring articles has been set to 'External". D. Users have not been given the "Knowledge Analyst" role.

Discussion 0

Correct Answer: D Vote an answer

Question 7

You are creating or editing a SmartText entry. Which four options can you insert into the entry?

A. Variables B. Other SmartText entries C. Text D. Images E. URLs F. Tables

Discussion 0

Correct Answer: A,B,C,F Vote an answer

Question 8

Which three types of data are included in the interaction associated with a normal call flow?

A. Service Request create date B. Agent name C. Start time of the call D. Channel E. Contact name

Discussion 0

Correct Answer: A,B,E Vote an answer

Oracle Engagement Cloud 2018 Implementation Essentials - 1Z1-993 Exam Practice Test