1Z1-1064 by Oracle Actual Free Exam Q&As

Question 1

Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

A. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values". B. The Base Locale for the articles has not been enabled in the correct language. C. The User Group selected for authoring articles has been set to 'External". D. Users have not been given the "Knowledge Analyst" role.

Discussion 0

Correct Answer: D Vote an answer

Question 2

If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

A. have to contact Oracle Support for the permission to deploy your custom DCS application B. not be able to preview your application before you publish it C. be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role D. be required to create all of your own components for the display of Engagement Cloud objects

Discussion 0

Correct Answer: D Vote an answer

Question 3

Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

A. Filter the selection of the product related to the service request, when filtering by a particular category. B. Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem. C. Categories determine the steps an agent must follow to close the service request. D. The hierarchical structure of the categories helps to improve the service request classification. E. Categories facilitate the assignment of an agent to the service request.

Discussion 0

Correct Answer: B,D,E Vote an answer

Question 4

Which two are required to publish a completed Digital Customer Service (DCS) application?

A. a single "publish" action to complete the task B. moving the application to Staging and subsequently to Production status C. system administrator approval D. nothing (DCS applications are always available to all users.)

Discussion 0

Correct Answer: B,D Vote an answer

Question 5

Select the correct procedure to enable the Audit History tab for Service Requests.

A. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration. B. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration. C. Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under
"Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the
"Active Filters" list.Save the configuration. D. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.

Discussion 0

Correct Answer: D Vote an answer

Question 6

One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?

A. Create a new search through the application composer. B. Add fields from the advanced search functionality. C. Grant the agent Administrator permissions to add new search filters. D. Create several personalized searches and create them to each other.

Discussion 0

Correct Answer: A Vote an answer

Question 7

You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {#
#SR0000003056# #}"
Which statement is true?

A. You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST. B. You have to edit the e-mail template and add HTML code to customize the standard text section. C. You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST. D. You can completely eliminate the standard text appended by editing the message:
SVC_EMAIL_ACK_FOR_KNOWN_CUST.

Discussion 0

Correct Answer: C Vote an answer

Question 8

Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

A. VBCS is a visual development tool for creating applications in DCS. B. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud. C. DCS is a visual development tool for creating applications in VBCS. D. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.

Discussion 0

Correct Answer: A,D Vote an answer

Oracle Engagement Cloud 2019 Implementations Essentials - 1Z1-1064 Exam Practice Test