1Z1-1038 by Oracle Actual Free Exam Q&As

Question 1

Your customer has designed a guide to explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?

A. Website link survey B. Polling survey C. Transactional survey in rules D. Broadcast survey

Discussion 0

Correct Answer: A Vote an answer

Question 2

You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.

A. The column name starts with a lowercase alphabet. B. The column name contains a space. C. The column name contains an underscore. D. The column name contains a dollar symbol. E. The column name starts with a number. F. The column name contains a punctuation.

Discussion 0

Correct Answer: B,D,E Vote an answer

Question 3

Which two statements are true when working with add-ins in a Custom Object workspace?

A. Using the record context, you can obtain an instance of a custom object by passing the package name and object name. B. You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same. C. It is not possible to automate anything by using an add-in framework in a Custom Object workspace. D. IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects. E. IGenericObject is the interface that is available with the add-in API for custom objects.

Discussion 0

Correct Answer: A,B Vote an answer

Question 4

An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual. Which statement is true?

A. Agents can use the Fill Inbox functionality to select any of the three queues. B. Agents will get incidents only from the ql queue. C. Agents with the Manual pull policy will get only incidents that are assigned by their supervisor. D. Agents cannot use the Fill Inbox functionality because the pull policy is manual.

Discussion 0

Correct Answer: A Vote an answer

Question 5

Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?

A. Select the Chat check box that is associated with an agent's staff account. B. Configure advanced routing. C. Select the Pull Chat check box in the chat profile. D. Select the corresponding pull policy. E. Enable the engagement engine.

Discussion 0

Correct Answer: C,D Vote an answer

Question 6

How many rows can be returned by a tabular query?

A. 100000 B. 10000 C. 100 D. 1000 E. Unlimited

Discussion 0

Correct Answer: D Vote an answer

Question 7

You find that the chat agent is not receiving chat messages, even though the agent is logged in. Which two actions can help resolve this problem?

A. Requesting Chat from File > Options > View Options B. Clicking Request Chat on the Live Media bar C. Fixing the chat workspace D. Deselecting the Pull Chat check box in the agent's profile E. Configuring advanced routing

Discussion 0

Correct Answer: B,C Vote an answer

Question 8

You make some changes to your message template and deploy it globally, but the deployed status continues to show as pending.
What would you do to resolve this?

A. Enable the global template. B. Validate the template. C. Accept the changes. D. Save the deployment.

Discussion 0

Correct Answer: D Vote an answer

Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials - 1Z1-1038 Exam Practice Test