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Oracle Fusion Cloud Applications CX Foundations Associate - Rel 1 - 1Z0-1161-1 Exam Practice Test

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Total 53 questions

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Question 1

Which metric is used to measure the effectiveness of the Demand to Management OMBP?

A. Forecast Accuracy. B. Inventory Turnover. C. Customer Acquisition Cost. D. Supplier Lead Time.

Discussion 0

Correct Answer: A Vote an answer

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Question 2

Which metric is used to measure the success of the Knowledge Gap to Solution OMBP?

A. Customer satisfaction ratings. B. All of the above. C. Average case resolution time. D. Knowledge article accuracy.

Discussion 0

Correct Answer: B Vote an answer

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Question 3

Which metric indicates the success of the Opportunity to Quote OMBP in Oracle Fusion Cloud CX Sales?

A. Average Time to Quote Acceptance that measures the efficiency of the quoting process. B. Quote Volume that provides an overview of sales activity. C. Sales Revenue that directly measures the OMBP's effectiveness in the quoting process.

Discussion 0

Correct Answer: A Vote an answer

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Question 4

Which feature in Oracle Fusion Cloud CX Service helps in improving agent productivity?

A. Automated customer segmentation. B. Social media integration. C. Real-time customer sentiment analysis. D. AI/ML-powered knowledge base search tools.

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Correct Answer: D Vote an answer

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Question 5

Which KPI helps evaluate the success of the campaign in driving business outcomes for the Campaign Execution to Opportunity OMBP in Oracle Fusion Cloud CX Marketing?

A. Average Campaign Cost per Won Opportunity metric for understanding the financial return on investment. B. Social Media Engagement metric for adapting content strategies during campaign execution. C. Real-time Tracking of the Campaign Reach metric for gauging immediate audience engagement during campaign execution. D. Pre-campaign Review of Historical Campaign Performance metric for setting success benchmarks.

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Correct Answer: A Vote an answer

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Question 6

What is the primary purpose of Oracle Cloud Success Navigator?

A. Automate the migration of on-premises solutions to Oracle Cloud. B. Offer a platform for reporting bugs and issues with Oracle Cloud products. C. Provide a best practice framework with tools and guidance that support organizations in the Cloud journey. D. Provision Oracle Cloud Applications.

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Correct Answer: C Vote an answer

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Total 53 questions

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