1Z0-1064-20 by Oracle Actual Free Exam Q&As

Question 1

You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?

A. Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service B. Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service C. Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service D. Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects

Discussion 0

Correct Answer: B Vote an answer

Question 2

Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

A. The configured frequency to retrieve emails is too long. B. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process. C. Incoming messages have a custom filter. D. Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.

Discussion 0

Correct Answer: C Vote an answer

Question 3

To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

A. Title, Category, Severity, Status B. Title, Category, Severity C. Title D. Title, Status, Problem Description E. Title, Status

Discussion 0

Correct Answer: A Vote an answer

Question 4

Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

A. UI components B. Object workflows C. Themes D. Object triggers E. Pages F. Business objects G. Templates H. Languages

Discussion 0

Correct Answer: B,C,D,E,F,G Vote an answer

Question 5

Identify three considerations before starting the configuration of assignment rules to service requests.

A. the rule sets you want to create and the rules to include in each rule set B. the attributes of queues to use as criteria for your rule assignments C. the attributes of service requests to use as criteria for your rule assignments D. the candidates of queues to use as criteria for your rule assignments E. the candidates of service requests to use as criteria for your rule assignments

Discussion 0

Correct Answer: A,D,E Vote an answer

Question 6

Which statement is correct when describing the process of adding assignment rules from Service Setup?

A. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish. B. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close. C. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close. D. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.

Discussion 0

Correct Answer: B Vote an answer

Question 7

You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

A. The team members have not established the e-mail feature on the Offerings page. B. The environment was not provisioned correctly and the service module is missing. C. The team members don't have the Email Administrator Role provisioned. D. There are no specific e-mail tasks available.

Discussion 0

Correct Answer: A Vote an answer

Question 8

You are creating or editing a SmartText entry. Which four options can you insert into the entry?

A. Variables B. Other SmartText entries C. Text D. Images E. URLs F. Tables

Discussion 0

Correct Answer: A,B,C,F Vote an answer

Oracle B2B Service 2020 Implementation Essentials - 1Z0-1064-20 Exam Practice Test