Cisco Certified Support Technician (CCST) IT Support - 100-140 Exam Practice Test
During an incident response, a technician needs to quickly check all established connections from a server to external addresses.
Which command would provide this information most effectively?
Which command would provide this information most effectively?
Correct Answer: C
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After installing new software, a user notices slow computer performance. To find out if the software is causing system errors, which section of the Event Viewer should the IT support technician recommend examining?
Correct Answer: B
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A network technician is configuring a newly installed router that needs to interface between two subnets. During testing, devices on Subnet A can connect to the router but not to any devices on Subnet
Correct Answer: D
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A MacOS user cannot receive files via AirDrop from an unknown sender.
What setting should the user adjust to allow this?
What setting should the user adjust to allow this?
Correct Answer: B
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A user reports that an application has become unresponsive and is preventing them from completing their work.
What is the first step the technician should recommend to resolve this issue quickly?
What is the first step the technician should recommend to resolve this issue quickly?
Correct Answer: D
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What happens if the gpupdate /force command is unable to apply one or more policy settings during its execution?
Correct Answer: B
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A customer reports an issue with accessing their hosted applications which require specific configurations and software setups on a shared physical infrastructure. Which cloud model should this incident be directed to for resolution?
Correct Answer: D
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A user reports that their laptop is not charging despite being plugged in. The IT support technician suspects an issue with the power adapter.
What characteristic of the laptop's power adapter should the technician check first to ensure it is compatible with the laptop?
What characteristic of the laptop's power adapter should the technician check first to ensure it is compatible with the laptop?
Correct Answer: B
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During a presentation, a user's interactive flat panel suddenly stops recognizing touch input on one side of the screen.
What is the most likely solution to this problem?
What is the most likely solution to this problem?
Correct Answer: A
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During a network reconfiguration, a technician needs to verify the IP address assigned to a specific interface, eth0, on a Linux machine.
Which command provides this information?
Which command provides this information?
Correct Answer: B
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An IT support department is evaluating their ticketing system to enhance their service delivery.
Which feature of a ticketing system is most critical for improving the efficiency of resolving customer issues?
Which feature of a ticketing system is most critical for improving the efficiency of resolving customer issues?
Correct Answer: C
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