Exam PMI-PMOCP Topic 1 Question 34 Discussion

Actual exam question for PMI's PMI-PMOCP exam
Question #: 34
Topic #: 1
A PMO professional received a request from a PMO leader to implement a process for collecting feedback and gathering insights from PMO customers about recent PMO service delivery improvements.
Which action should the PMO professional pursue?

Suggested Answer: B Vote an answer

The best answer is B because the question asks for a process to collect feedback and gather insights. PMI- PMOCP emphasizes structured service performance management, including defining metrics, collecting data, analyzing results, and responding through improvement actions. Option A may provide useful qualitative input, but interviewing only key customers is not enough to create a repeatable feedback process.
Option C assumes feedback has already been collected and analyzed, so it is a later step. Option D may support benchmarking, but it does not fully establish the feedback management cycle. A complete PMO customer feedback process should define what will be measured, how feedback will be captured, how insights will be analyzed, and how the PMO will respond to improve services.
Reference: PMI-PMOCP Study Guide: PMO Service Delivery, Customer Feedback, Service Performance Metrics, Continuous Improvement.

by Bonnie at Jul 05, 2026, 08:10 AM

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