Exam CCAR-F Topic 1 Question 61 Discussion

A. Implement sentiment analysis that monitors for frustration indicators (negative language, repeated questions, exclamation marks) and trigger escalation when the frustration score exceeds a configured threshold.

B. Configure the agent to escalate after three consecutive tool calls that fail to resolve the customer's stated issue, ensuring a reasonable attempt before involving a human.

C. Instruct the agent to escalate when the customer requests a human, when the issue requires policy exceptions, or when the agent cannot make meaningful progress.

D. Build a rules engine that maps specific issue types, customer segments, and product categories to escalation decisions, removing the need for model judgment calls.