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The KPI Institute Certified KPI Professional Sample Questions:

1. Which purpose would you choose to justify the selection of "Processes optimized (%)" as a KPI?

A) To evaluate processes
B) To monitor the advances made in maturing process management as a capability
C) To monitor process implementation
D) To measure processes

2. Which of the following statements is a qualitative KPI?

A) Error rate (%)
B) There is no such thing as a qualitative KPI
C) Service quality rating (# / score)
D) Customer satisfaction (%)

3. For "Project delivery by 30 November 2020", the trend is good when:

A) Within range
B) This is not a KPI
C) Decreasing
D) Increasing

4. Objectives should start with:

A) Nouns
B) Value drivers
C) Action verbs
D) Adjectives

5. In which stage of the Value Flow Analysis should "Returning customers (%)" be monitored?

A) Process
B) Output
C) Input
D) Outcome

Solutions: