Exam Name: Certified Implementation Specialist-Event Management Exam
Certification Provider: ServiceNow
Corresponding Certification: CIS-Event Management
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Instant Download ServiceNow : CIS-EM
Check Updated on: Aug 29, 2026
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ServiceNow CIS-EM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Event Management Overview | 13% | - Key features and capabilities - Common Service Data Model - IT Operations Management (ITOM) solution - User interfaces: Operator Workspace, Alert Intelligence, Dependency Maps - Customer challenges and business value |
| Event Configuration and Processing | 27% | - Event rules, filters, thresholds, and field mapping - CI binding and identification - Connectors: preconfigured, custom, push/pull methods - Event lifecycle and processing flow - Inbound actions and event management jobs - Scripting: Regex, JavaScript, PowerShell |
| Administration and Optimization | 10% | - Performance tuning and noise reduction - Security and access control - Best practices and operational efficiency - Maintenance and troubleshooting |
| Event Sources and Integration | 10% | - Supported event sources and protocols - Metric connectors and data collection - Third-party integration best practices - Monitoring tool integration |
| Alerts and Correlation | 30% | - Alert Intelligence and Service Operations Workspace features - Alert definition and attributes - Alert processing and management rules - Incident creation and integration - Priority calculation, scoring, and groups - Impact profiles, impact trees, and service impact analysis - Alert grouping and correlation strategies |
| Architecture and Discovery | 10% | - Event Management architecture - Monitoring process and data flow - Discovery and MID Server components - CMDB integration and dependency mapping |
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