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Salesforce Certified Slack Administrator Sample Questions:

1. Your company is conducting an internal security assessment of Slack prior to implementation. Which of the following is true about security in Slack?

A) Slack data is encrypted at rest and in transit.
B) Slack members can only access Slack when on the corporate network.
C) Workspace Admins can see all direct message content at any time through the Admin console.
D) Slack data is stored on your company's servers.

2. Large Inc. is a consumer goods company that uses the Slack Enterprise Grid org.
Large Inc.'s Human Resources (HR) director is looking to streamline how they:
* Share department-specific policies, and
* Handle sensitive questions hiring managers may have regarding recruiting and candidate offers.
Each department has its own separate Enterprise Grid workspaces. How should the HR director use Slack for this use case?
(Select the best answer.)

A) Create a multi-workspace private channel for each department, and add the hiring managers to the appropriate channel.
B) Create a multi-workspace public channel for each department, and add the hiring managers to the appropriate channel.
C) Create separate hiring manager group direct messages (group DMs) for each Department.
D) Create a private channel in the HR workspace, and add the departmental hiring managers to that channel.

3. You're a Primary Org Owner for a bank's Slack Enterprise Grid.
Your compliance team is concerned that customer service employees may accidentally share sensitive information like account numbers.
What recommendation should you make?

A) Designate one admin per channel to monitor and report sensitive data to the compliance team.
B) Install an eDiscovery app to log all message content in the channel, and maintain a record of all sensitive content shared.
C) Integrate with a Data Loss Protection (DLP) provider to remove sensitive data shared in Slack.
D) Build a bot that will message members and ask them to remove sensitive customer data in the event that it is shared.

4. Which of the following scenarios would best justify creating a channel in your company's existing workspace, rather than starting a direct message?

A) When a few questions need to be answered quickly
B) When there is a new line of business at your company
C) When you need to let your manager know you are not feeling well
D) When you need to confirm meeting times

5. You work with a team of developers who are responsible for creating a custom ticketing app at your organization.
What should you do to ensure subject matter experts (SMEs) from the developer team are able to continuously manage settings for the custom app?

A) Promote the SMEs to Org Admin so they can manage the custom app as well as all other apps installed at your organization.
B) Add the SMEs as internal app collaborators so they can directly manage the app's settings.
C) Create a channel where the SMEs can submit suggested changes, and Org Admins can review and decide whether to apply the suggestions.
D) Encourage the developer team to use Workflow Builder to automate ticketing instead of creating a custom app.

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