Field-Service-Lightning-Consultant Exam topics
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- Manage Scheduling and Optimization 28%
- Manage Inventory 3%
- Manage Work Order 32%
- Manage Case 7%
- Configure Mobility 17%
- Manage Assets 5%
- Configure Contracts, Entitlements, and Warranties 8%
Certification Path
Salesforce Administrator Certification and Salesforce Service Cloud Consultant Certification can act as a prerequisite for this exam.
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Reference: https://developer.salesforce.com/resources2/certification-site/files/SGCertifiedFieldServiceLightningConsultant.pdf
Salesforce Field-Service-Lightning-Consultant日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Managing Work Orders | 23% | - Work Order Configuration
- 1. Apply Products and Work Order Line Items
- 2. Select appropriate Resource Preferences
- 3. Configure Work Order Milestones
- 4. Configure Work Order processes and parameters
|
| Managing Scheduling and Optimization | 28% | - Scheduling and Field Service Lifecycle
- 1. Execute Service Appointment lifecycle
- 2. Use Dispatcher Console filtering options
- 3. Understand scheduling and optimization options
- 4. Select schedule and dispatch policies
|
| Managing Resources | 16% | - Resource Management Topics
- 1. Service Territories and Members
- 2. Use skills, skill levels, and operating hours
- 3. Set up and manage crews
- 4. Relationships between time sheets, service resources, and work orders
|
| Managing Inventory | 8% | - Inventory Management Topics
- 1. Select appropriate price book model
- 2. Explain return order object model
- 3. Distinguish inventory models
|
| Permissions and Sharing | 5% | - Security and Access
- 1. Explain Field Service permission sets
- 2. Understand sharing of Service Appointments
|
| Configuring Maintenance Plans | 5% | - Maintenance Plan Topics
- 1. Recommend appropriate maintenance plans
|
| Configuring Mobility | 10% | - Mobile Capabilities
- 1. Distinguish mobile app capabilities
- 2. Configure Field Service mobile app settings
- 3. Assess customer sign-off process requirements
|
| Managing Assets | 5% | - Asset Management Topics
- 1. Maintain and update assets and relationships
|