Exam Name: Salesforce Certified Business Analyst
Certification Provider: Salesforce
Corresponding Certification: Salesforce Business Analyst
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Instant Download Salesforce : BA-201 Questions & Answers as PDF & Test Engine
Updated: Oct 13, 2026
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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Collaboration with Stakeholders | 23% | - Select appropriate communication and analysis techniques - Identify stakeholders and build effective relationships - Bridge gaps between business and technical teams - Plan discovery activities based on stakeholder groups |
| Business Process Mapping and Optimization | 12% | - Map existing business processes - Validate process designs with stakeholders - Identify improvement opportunities - Design optimized processes aligned with Salesforce |
| Requirements Gathering and Management | 18% | - Document and maintain requirements in version control - Distinguish between scope, requirements, and user stories - Engage stakeholders to elicit, validate, and prioritize requirements |
| User Stories and Acceptance Criteria | 18% | - Manage and maintain user story documentation - Define components of a well-formed user story - Write clear, testable acceptance criteria |
| Customer Discovery | 17% | - Align Salesforce capabilities with business needs - Analyze environment and identify constraints/opportunities - Identify business goals, strategies, and challenges - Understand role of Business Analyst in implementation lifecycle - Assess current state of Salesforce usage |
| Development Support and User Acceptance | 12% | - Define and plan user acceptance testing - Document lessons learned and feedback - Support development teams with clarification - Evaluate test results and confirm solution meets requirements |
Salesforce Certified Business Analyst Sample Questions:
The Salesforce development team is strictly following scrum to govern its releases. An executive trying to plan a vacation wants to know when work on the feature will begin so they can be available for additional implementation questions. After consulting with the product owner, the business analyst (BA) learns the team has decided to adopt Kanban instead for all future releases.
What should the BA tell the executive?
- A. Work will begin in the next sprint.
- B. Work will begin after executive approval is given.
- C. Work will begin when capacity becomes available
Correct Answer: C 🗳️
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Universal Containers (UC) uses a Salesforce org. UC is merging with a sister company that uses a different CRM. The incoming sales team is reluctant to change to a different process. The business analyst (BA) has been asked to help reach consensus and drive adoption.
Which group is well positioned to help the BA secure alignment for the initiative?
- A. Power users and top sales earners
- B. Executive sponsors and sales leadership
- C. System admin and project manager
Correct Answer: A 🗳️
Explanation: Only visible for PassTestking members. You can sign-up / login (it's free).
A business analyst (BA) is compiling a list of subject matter experts to consult throughout the discovery for a new Service Cloud implementation.
What is the primary value of the BA speaking with customer service reps?
- A. Building solution design consensus
- B. Validating current processes
- C. Estimating the project cost
Correct Answer: B 🗳️
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The business analyst (BA) at Universal Containers is meeting with business leaders to elicit and document functional requirements specifications related to its new Salesforce implementation. The BA will also document the functionality this system should provide so it can be developed into a work item.
What is the name of this documentation type?
- A. Use case
- B. Business analysis plan
- C. User story
Correct Answer: B 🗳️
Explanation: Only visible for PassTestking members. You can sign-up / login (it's free).
A business analyst (BA) at Northern Trail Outfitters has been asked to prepare documentation including acceptance criteria and definition of done for a Heroku project.
Which way should the BA approach creation of this documentation?
- A. Include the personal perspective for acceptance criteria and the overall perspective for definition of done.
- B. Include the overall perspective for acceptance criteria and the persona's perspective for definition of done.
- C. Create one consolidated set of documentation as the two terms are synonymous and used interchangeably.
Correct Answer: A 🗳️
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