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Salesforce Certified Business Analyst Sample Questions:

1. The Salesforce development team is strictly following scrum to govern its releases. An executive trying to plan a vacation wants to know when work on the feature will begin so they can be available for additional implementation questions. After consulting with the product owner, the business analyst (BA) learns the team has decided to adopt Kanban instead for all future releases.
What should the BA tell the executive?

A) Work will begin in the next sprint.
B) Work will begin after executive approval is given.
C) Work will begin when capacity becomes available

2. Universal Containers (UC) uses a Salesforce org. UC is merging with a sister company that uses a different CRM. The incoming sales team is reluctant to change to a different process. The business analyst (BA) has been asked to help reach consensus and drive adoption.
Which group is well positioned to help the BA secure alignment for the initiative?

A) Power users and top sales earners
B) Executive sponsors and sales leadership
C) System admin and project manager

3. A business analyst (BA) is compiling a list of subject matter experts to consult throughout the discovery for a new Service Cloud implementation.
What is the primary value of the BA speaking with customer service reps?

A) Building solution design consensus
B) Validating current processes
C) Estimating the project cost

4. The business analyst (BA) at Universal Containers is meeting with business leaders to elicit and document functional requirements specifications related to its new Salesforce implementation. The BA will also document the functionality this system should provide so it can be developed into a work item.
What is the name of this documentation type?

A) Use case
B) Business analysis plan
C) User story

5. A business analyst (BA) at Northern Trail Outfitters has been asked to prepare documentation including acceptance criteria and definition of done for a Heroku project.
Which way should the BA approach creation of this documentation?

A) Include the personal perspective for acceptance criteria and the overall perspective for definition of done.
B) Include the overall perspective for acceptance criteria and the persona's perspective for definition of done.
C) Create one consolidated set of documentation as the two terms are synonymous and used interchangeably.

Solutions: