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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Objectives |
| Topic 1: Integration and Configuration | - Integration with SAP S/4HANA and C/4HANA components
- System configuration and setup basics
|
| Topic 2: Field Service Management Overview | - Core business processes in field service
- SAP Field Service Management concepts and architecture
|
| Topic 3: Mobile Field Execution | - Mobile app usage and technician workflows
- Service order execution and reporting
|
| Topic 4: Planning and Dispatching | - Dispatching and workforce optimization
- Resource planning and scheduling
|
| Topic 5: Analytics and Service Performance | - Reporting and KPIs in field service
- Service optimization and insights
|
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
Question 1
Screen customizations. Choose Four correct answers.
A. can show custom translations instead of standard translations
B. can (un)display, sort and group fields and custom fields
C. can validate inputs in fields
D. Mark a job as 'technically complete
E. tare possible for mobile & web-screens
Question 2
As a service planner, you are viewing the list of best-matching technicians. What information is displayed? Choose Two correct answers.
A. Availability status
B. Missing skills
C. Booked assignments
D. Work time pattern
Question 3
You are a field service technician using an iOS device and you have just completed a repair. How can you check the travel time to the next repair location address? Choose the correct answer.
A. Click on the navigation icon within the equipment
B. Click on the navigation icon within the home page.
C. Click on the navigation icon within the activity
D. Click on the navigation icon within the service call
Question 4
Your customer wants that field technicians can record time on their mobile with just one button-click.
What feature has to be activated and configured in Core systems Field Service in order to satisfy your customer? Choose the correct answer.
A. Check in Feature
B. GPS tracking Feature
C. Activity Feedback Feature
D. Workflow Steps Feature
E. Checkout Feature
Question 5
Which aspect of the self-service configuration allows a customer to create a service required? Choose the correct answer.
A. Branding
B. Moment-sets
C. QR codes
D. Workflow assignments
Solutions:
Question 1 Answer: A,B,C,E | Question 2 Answer: A,B | Question 3 Answer: C | Question 4 Answer: A | Question 5 Answer: C |