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SAP C_C4HCBU1808 Exam Syllabus Topics:

SectionObjectives
Topic 1: Product Content Management- Product Information Management (PIM)
  • 1. Data imports and synchronization
    • 2. Managing product attributes and media
      - Product Data Modeling
      • 1. Catalog management and versions
        • 2. Products, variants, and classifications
          Topic 2: Customer and Order Management- Customer Management
          • 1. Customer service operations in Backoffice
            • 2. Customer accounts and profiles
              - Order Lifecycle
              • 1. Order creation and processing
                • 2. Returns and refunds handling
                  Topic 3: Merchandising and Storefront Management- Assortments and Categories
                  • 1. Product placement and merchandising rules
                    • 2. Category structure and navigation
                      - Search and Navigation
                      • 1. Search result optimization
                        • 2. Faceted search configuration
                          Topic 4: SAP Commerce Cloud Fundamentals- Business User Roles and Navigation
                          • 1. Backoffice navigation and personalization
                            • 2. User roles and permissions in Commerce Cloud
                              - Architecture Overview
                              • 1. Cloud deployment concepts and environments
                                • 2. SAP Commerce Cloud system architecture and components
                                  Topic 5: Marketing and Promotions- Personalization
                                  • 1. Content personalization rules
                                    • 2. Targeting and segmentation concepts
                                      - Promotion Management
                                      • 1. Coupons and discount rules
                                        • 2. Creating and managing promotions

                                          SAP Certified Application Associate - SAP Commerce Cloud Business User Sample Questions:

                                          Question 1

                                          Which restriction types are available out-of-the-box for page components? (3)

                                          A. Time Restriction
                                          B. Category Restriction
                                          C. Usergroup Restriction
                                          D. IP Address Restriction
                                          E. Country Restriction


                                          Question 2

                                          In the standard SAP Commerce accelerators, what are the CMS navigation nodes used for? (2)

                                          A. To filter product attributes
                                          B. To provide hierarchical structure in the navigation bar
                                          C. To configure the checkout navigation page flow
                                          D. To configure links used in the navigation bar


                                          Question 3

                                          What does the Assisted Service Module enable a customer sales and service agent to do? (3)

                                          A. Create a new customer account on the customer's behalf
                                          B. Search for a customer's account or session
                                          C. View or edit the customer's cart using the 360 degree customer view
                                          D. Override the rules of a promotion on behalf the customer
                                          E. Create a voucher on behalf of the customer


                                          Question 4

                                          Which of the following data can be integrated with SAP Commerce via SAP Integrations out-of-the-box? (3)

                                          A. Price data
                                          B. Order data
                                          C. Search profile data
                                          D. Promotion data
                                          E. Stock data


                                          Question 5

                                          Your apparel store currently offers color and price range facets. Which attributes would also be appropiate for Solr faceting? (2)

                                          A. Summary
                                          B. Approval status
                                          C. Size
                                          D. Brand


                                          Solutions:

                                          Question 1
                                          Answer: A,B,C
                                          Question 2
                                          Answer: B,D
                                          Question 3
                                          Answer: A,B,C
                                          Question 4
                                          Answer: A,B,E
                                          Question 5
                                          Answer: C,D

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