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SAP C-C4H520-02 Exam Description:
The "SAP Certified Application Associate SAP Field Service Management 2005" certification exam validates that the candidate possesses the fundamental and core knowledge required of the application consultant profile. This certification proves that the candidate has an overall understanding and functional configuration skills to participate as a member of an SAP Field Service Management project team in a mentored role. This certification exam is recommended as an entry level qualification.
Reference: https://training.sap.com/certification/c_c4h520_02-sap-certified-application-associate---sap-field-service-management-2005-g/
C-C4H520-02 Exam Certification Details:
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SAP C-C4H520-02 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Topic 1: Mobile Applications | < 10% | - Mobile Platform Features
- 1. Forms and checklists
- 2. Mobile data synchronization
- 3. Offline capabilities
|
| Topic 2: Analytics and Reporting | 8% - 12% | - Monitoring and Insights
- 1. Dashboard configuration
- 2. Performance analysis
- 3. Reporting framework
|
| Topic 3: Administration and Configuration | 12% - 18% | - System Setup
- 1. Workflow configuration
- 2. Business rules and settings
- 3. Notifications and communication channels
- 4. User and authorization management
|
| Topic 4: Planning and Dispatching | 12% - 18% | - Resource Scheduling
- 1. Scheduling policies
- 2. Manual and automatic dispatching
- 3. Resource utilization management
- 4. Planning board configuration
|
| Topic 5: Master Data Configuration | 12% - 18% | - Core Master Data
- 1. Organizational structures
- 2. Service call and activity types
- 3. Business partners and customers
- 4. Skills, qualifications and resources
|
| Topic 6: Service Execution | 12% - 18% | - Field Service Processes
- 1. Time and expense recording
- 2. Service confirmations
- 3. Mobile field service operations
- 4. Service activities lifecycle
|
| Topic 7: Integration | 12% - 18% | - System Connectivity
- 1. SAP Service Cloud integration
- 2. Middleware and APIs
- 3. Data replication and synchronization
- 4. SAP ERP and SAP S/4HANA integration
|
| Topic 8: Crowd Service | 8% - 12% | - External Workforce Management
- 1. Crowd service concepts
- 2. Assignment and collaboration processes
- 3. Qualification matching
|