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Salesforce Certified Platform Strategy Designer Sample Questions:

1. A strategy designer is facilitating a critique on a concept for their company's new loyalty program, and they're getting a lot of subjective feedback representing personal opinions.
What is the most common reason for this, assuming good intent from all participants?

A) The non-designers do not have the skills needed to give effective critique on design work.
B) The critique does not have the night participants in the room; there are too many dominant personalities.
C) The designer has not properly defined the guidelines for the critique session.

2. Cloud Kicks is launching a new online store and wants to ensure the team follows an ethical decision-making process and that the delivered product does not accrue ethical debt.
Which methodology should be suggested?

A) Human-Centered Design
B) Jobs to be Done Framework
C) Consequence Scanning Workshop

3. A strategy designer proposes a multi-step strategy to reach the ultimate goal of making Cloud Kicks a net-zero company. The first step includes analyzing emissions and integrating data-driven insights into operational planning to reduce the carbon footprint of logistics. Each subsequent step builds on prior work and increases measurable progress until the goal is reached.
Which tool should the designer use to connect short-term efforts with long-term impact goals?

A) Impact ladder
B) Project plan
C) Service blueprint

4. A strategy designer wants to make a case to executive stakeholders to target a new, saturated market with the purpose of increasing new customer acquisition.
Which approach should the designer focus on?

A) Make a presentation on design best practices and have industry experts speak on new market
B) Create a clickable high fidelity prototype to assess feasibility and perform user research on
C) Restate business goals and show how design could be used to de-risk exploration of this

5. A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement. which option reflects the format of the design challenge statement?

A) How might we save our existing customers time by preemptively serving the info they need to
B) Unify platforms and centralize support operations to save customers time and reduce business
C) As a user, I want to see trending support resources upon the first login to customer support so I

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