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Peoplecert ITIL-4-MSF Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:

1. Fulfilment of service requests can be constrained by third parties. Where can users and customers find Information about these constraints?

A) Service request model
B) Service level agreements
C) Service request catalogue
D) CMDB

2. Which consumer role is the primary focus of the service request management practice?

A) Sponsor
B) Customer
C) User
D) Asset manager

3. A service provider identified several errors in the third-party software which cannot be resolved for various reasons. The application management team identified a way to prevent incidents related to these errors. However, the team is conscious of the errors and needs to monitor and regularly review them to ensure that the impact assessment and the workarounds remain valid.
How can automation of problem management support the team in this situation?

A) By supporting the problem management metrics
B) By supporting automated correlation of incidents
C) By supporting integration with change records
D) By supporting problem diagnosis with machine learning

4. What can be used to help the service provider assess user experience of a user service?

A) A health model
B) A rule set
C) An event correlation
D) A monitoring action plan

5. The monitoring and event management practice includes rules for event filtering and categorization. In which dimension of service management are these rules established?

A) Information and Technology
B) Partners and Suppliers
C) Value Streams and Processes
D) Organization and People

Solutions: