The project is in stage 3. Zero time tolerance has been given for this stage. When checking progress, the project manager noticed that the checkpoint report from the external supplier of the 'e-learning course' is late.
As work package progress information is missing, the project manager has decided to raise an exception report.
Is this an appropriate action, and why?

• A. Yes, because there is zero time tolerance for this stage the checkpoint report must be delivered on time.
• B. Yes, because an exception report should be used to request guidance on how this situation should be handled.
• C. No, because the team plan should be discussed with the supplier to check whether work will be completed on time.
• D. No, because the project manager should check the operations and maintenance interfaces in the work package first.

Project Scenario - Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government legislation relating to health and safety on construction sites. The project will deliver "capability to provide health and safety training", including the materials needed for classroom-based training and e-learning. The expected benefits for construction companies include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials for classroom- based training will be delivered by ABC Company's development team. All course materials will be piloted before they are used. ABC Company will deliver training to its customers and also hopes to sell the course materials to other training companies as part of their operational business. ABC Company will use their own sales and marketing departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within two years. The course materials and trainers have to be accredited by a government agency before courses can be delivered.
ABC Company is planning to deliver pilot courses within five months of starting the project.
The ABC Company standard development model for new courses recommends the following stages:
End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership, ABC Company has grown quickly into a successful training company. It delivers a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for authorizing budgets for the Operations and Development Teams. She authorizes all large contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training development budget. His department organizes courses, venues and trainers. They work with the Product and the Sales teams to provide a comprehensive training schedule. ABC Company's IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training needs and propose new products. She will work with the Operations. Director to ensure a cost-conscious approach and that appropriate development technologies are used for the health and safety course.
The Training Development Manager reports to the Business Development Director and is responsible for developing training materials and gaining accreditation, in accordance with the standard course development model. Course developers in his team have skills in a range of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for ensuring that internal and external trainers deliver ABC Company training courses to the required standard. He also checks course materials to ensure they are fit for purpose and of the required quality.
The Central Services Director has responsibility for corporate communications, facilities management and configuration management. He recently led a project to consolidate all company quality systems into one quality management system and set up a corporate quality department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped establish the company' s document management system and now operates it across the business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by suggesting new markets for the courses and material. All account managers and the marketing team report to him. They promote existing training courses to other training companies and existing customers.
End of the additional information.
The 'classroom-based training materials' will be used as the basis for developing the 'e-learning course'. As a result, the executive wants to ensure that the 'classroom-based training materials' are of the required standard.
The executive has asked to meet the project manager every day during stage 2 to discuss progress and identify any concerns regarding quality.
Is this an appropriate approach to applying the organization theme, and why?

• A. No, because the senior user should be responsible for specifying the quality criteria for the training materials.
• B. Yes, because the executive should be available to provide ad hoc direction to the project manager.
• C. No, because the project manager should be given authority to manage the project on a day-to-day basis.
• D. Yes, because the executive should be the key decision-maker on the project, supported by other project board members.

Which of the following statements is TRUE with regard to expected benefits?

• A. They cannot be assigned
• B. Tolerances cannot be set against expected benefits
• C. They should be measurable
• D. They don't need to follow corporate objectives

Which of the following statements is FALSE regarding the Continued Business Justification?

• A. The justification for the project should remain vabd.
• B. If the project is no longer justified it should be stopped.
• C. The justification for the project must remain the same throughout the project.
• D. The justification for the project may change.