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Pegasystems PEGAPCSA85V1 Exam Syllabus Topics:

Pegasystems Pega Certified System Architect (PCSA) 85V1 Sample Questions:

1. A car insurance quote request requires a view for potential customers to enter information to process the request.
What are the primary considerations to make before you configure fields in the view?

A) The fields users need to see, if the field is required, and where data is sourced from
B) The fields users need to see, how users enter values, and if the fields are required
C) The fields users need to see, if the field is required, and if the fields include a date type
D) The fields users need to see, where data is sourced from, and how users enter values

2. You are configuring routing for a customer warranty service request. All warranty service requests are routed to the warranty resolution group except for warranty service requests for beta-release product that requires review by the vice president of service. How do you configure assignment routing to review warranty service requests?

A) Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed.
B) Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.
C) Route the assignment to the skilled group for the beta release when the request is for the beta release.
Otherwise, route the assignment to the warranty resolution group.
D) Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product.

3. A manager requests a report that contains the following columns: Create Date, Case ID, Create Operator, and Work Status. You must sort the cases so the case with the most recent create date appears at the top of the list and descends in order. How do you design the report definition to support this requirement?

A) Add a filter condition where Create Date is greater than the current date.
B) Select Lowest to Highest sort type for Create Date.
C) Select Highest to Lowest sort type for Create Date.
D) Make the Create Date the first column in the report.

4. Select each Application Design Requirement on the left and drag it to the appropriate Design Approach on the right.

5. A survey is sent to a customer via email. How do you configure a solution to ensure the email includes the case ID for the survey?

A) Create a required field for the case ID that must be entered by a user during the case process prior to sending the survey.
B) Delegate a business rule so representatives can customize the email content as needed on a case-by case basis.
C) Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog.
D) Create a process using the Send Email step allowing representatives to quickly add the case ID to the email.

Solutions: