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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

Question 1

Which Oracle Service Cloud capability can assign chats based on language and product skills?

A. Advanced routing
B. Business rules
C. Engagement engine
D. Syndicated chat

Question 2

Which two statements are true about mailboxes?

A. Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.
B. The Dbtstatus utility is responsible for having incidents created after an email is sent to the Service Cloud mailbox.
C. Techmail is responsible for pulling emails from single or multiple mailboxes.
D. Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.
E. The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.

Question 3

Which two statements are true when working with add-ins in a Custom Object workspace?

A. Using the record context, you can obtain an instance of a custom object by passing the package name and object name.
B. You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.
C. It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
D. IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.
E. IGenericObject is the interface that is available with the add-in API for custom objects.

Question 4

Which four statements are true about reports?

A. All the permissions from an imported report remain unchanged after an export.
B. Reports are not common across the interface.
C. Published reports can be modified.
D. The owner of a report remains the same even if the report is imported by some other user.
E. After a report is published, the report data remains unchanged even as the knowledge base is updated.
F. Reports are shared between interfaces.
G. Reports must be exported manually in all interfaces.

Question 5

Which two components can be edited in a standard report?

A. Graphs
B. Column headings
C. Permissions
D. Report headings
E. Non-selectable filters
F. Schedules

Solutions: