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Oracle Fusion Customer Relationship Management 11g Sales Essentials Sample Questions:

1. While reviewing the legacy data that was exported into a flat file, you realize that there is a certain field that contains irrelevant data. Which method describes how the field is handled during the import process?

A) Open the flat file in a text editor, and manually delete the data in each row for the appropriate field.
B) Select the ignore check box next to the field when you create the mapping.
C) Click the Delete icon for the field when you create the mapping.
D) Create the custom field in Fusion and map the data to the field, but do not display the field in the GUI.
E) Enter a constant value for the field during the import process.

2. A sales representative has been assigned to sell a new server product launched by his organization to its existing customers. Select two activities the sales Representative can perform as part of sales prospecting in Oracle Fusion Sales.

A) Create a Sales Campaign to invite all prospects' contacts for an upcoming road show.
B) Create a quote for the prospect in Oracle Fusion Sales.
C) Use LinkedIn to discover more about the prospect organization contact.
D) Use Customer Center to review the prospects' pending service requests.
E) Use keyword search to identify existing customers with the old server product line.

3. You identify three problems while testing the product and catalog structure.
1.Images are missing from certain products.
2.Some products are viewable when viewing a list of all products, but are not viewable when using filters.
3.Some products should appear in multiple catalogs; for example, video games should appear in both the "children" and the "Elements", Currently, each product appears in only one catalog.
Identify the three actions you would take to resolve these issues.

A) Set the catalog as a Rollup Catalog.
B) Upload the correct product images to Oracle's servers.
C) Verify that the appropriate attribute are present and associated in the item master.
D) Navigate to the category's Filter Attributes tab and add the appropriate filter.
E) Verify that the correct URL has been entered in the image server alternate path.
F) Navigate to the details tab of the Product Group Administration page. Select the "Allow Duplicate" flag.

4. A sales person submits a forecast and then changes an opportunity. The salesperson's manager rejects the forecast. By default, the forecast items are not synchronized with the opportunity. Identify the action to be performed to view the updated forecast.

A) Run the Due Date Check process.
B) Change the territory for the salesperson.
C) The administrator must enable Forecast Criteria Override.
D) The administrator must extend the freeze date.
E) Enable "Refresh from Opportunity" at the forecast level.

5. Your company has purchased and implemented Fusion Sales. During Beta testing, your company received feedback that a button in the sales catalog is unclear and confusing. You have been assigned to re-label the text in every button instance.
Identify the two steps that you will take to accomplish this task.

A) Navigate to the Product Group Administration page and use Usage Functions to override the button label.
B) Navigate to the Setup and Maintenance Overview page > Manage Product Group Lookups page Add a new button label value by using Add item Label Values.
C) Set the visibility level to Site.
D) Navigate to the Product Group Administration > Display Options tab to Specify the product group to be updated.
E) Access the Oracle Composer by navigating to a page that displays the button. Select Administration > Customize from Fusion's global area.

Solutions: