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Nokia SDM Certification - PS NSOP Sample Questions:

1. When does the Operations Manager need to update NELLE/ERM DP with operational data?

A) Weekly.
B) At least once a month, before period cut-off.
C) Per STP.
D) At year end.

2. You have a Trouble Ticketing system that has a limited capability, which other function can you use to assist you when calculating the SLA?

A) Configuration Management
B) Performance Management
C) OSS Management
D) Fault Management

3. What are the top 4 ingredients of risk analysis with respect to a subcontractor agreement

A) - Payment terms
-Ability to scale resources and skills
-Adherence to quality
-
Compliance with SLA's and KPI's
B) - Payment terms
-Ability to scale resources and skills
-Liability and insurance
-
Compliance with SLA's and KPI's
C) - Payment terms
-Scope of Work
-Adherence to quality
-Compliance with SLA's and KPI's
D) - Payment terms
-Scope of work
-Liability and insurance
-
Compliance with SLA's and KPI's

4. What is the tool used by NSN to collect and communicate Demand Planning (forecast) and financial Latest Estimates (LE)?

A) MxPDM.
B) Cost Baseline.
C) SAP P20.
D) NELLE.

5. In setting up the spare part requirements with NSN which of the statements MOST closely describes the key set-up requirement?

A) Having an OLA with Care for spare part management.
B) Implementing a Spare Part Management process and tools in GDC.
C) Having an effective warehouse management system to support Hardware Services.
D) Locating spare parts in Service vehicles and at Network Locations.

Solutions: